Final Update – Colleague’s 4 Mile HK Roundtrip – Honored by United!

Follow-up to the last post on my colleague Jason who flew out from Newark to Hong Kong on Sunday of this week and is now on his way back home in United BusinessFirst for a total of 4 miles!  Unbelievable….sometimes it pays to travel same day!

Colleague 1:
He arrived in Hong Kong about two hours late but had no problems at all at Newark, inflight, or post-flight.  He’s currently resting up at the JW Marriott utilizing some of his award points.  No miles have been deducted from his UA account at this time and he’s had no communication from UA regarding his flight back home on Friday.  I’ll continue to update the blog as I hear further updates from him.

Update July 16th – He arrived in Hong Kong about two hours late but had no problems at all at Newark, inflight, or post-flight.  He’s currently resting up at the JW Marriott utilizing some of his award points.  No miles have been deducted from his UA account at this time and he’s had no communication from UA regarding his flight back home on Friday.  I’ll continue to update the blog as I hear further updates from him.

Update July 17th  – Just spoke with him and he has not yet heard from United regarding his return flight on Friday.  This was about three hours after the official response from UA (see bottom of this post).  Will let you know as soon as he does!

Update July 17th 10:49 PM Hong Kong time  – Still no word from United, his itinerary is still displaying properly and the credit card charge has moved from pending to posted.  He has his international equipped iPhone but there have been no calls or emails to date.  He’s going to wait it out for now and continue enjoying his time in HK.   I’ll check back in with him tomorrow morning HK time…

Update July 18th 2:25 AM Hong Kong time – Approximately 32 hours until flight time and no word from UA. 

Update July 19th 12:00 AM Hong Kong time – Approximately 10 1/2 hours until flight time and no contact from United.  Itinerary looks fine according to the UA website and there have been no changes.  He plans to check-in normally in the morning. 

Update July 20th 10:25 AM Hong Kong time –  He’s all good, checked-in, boarded and on the plane heading back to Newark! 4 points have now been deducted.  His 4 mile round-trip Business-First fare has been fully honored by United!

Update – Official Word from United

For those customers who have already begun travel, or are ticketed to begin travel on or before July 21, we will not cancel these tickets and will allow travel to be completed in full. This is intended as an accommodation to those customers whose travel is already underway or the departure date to begin travel is imminent.

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