The Most Ridiculous Passenger Complaints

BoardingArea readers would never have complaints like this right? Last week, BonVoyage.co.uk, an online booking agency based in the UK, released a list of the most ridiculous complaints they’ve received from passengers who recently returned from cruise holidays. Here are some of the oddest complaints:

A couple on a Mediterranean cruise complained to the bonvoyage.co.uk team about their captain being “rude” and failing to comply with their plans. Apparently, the couple had left a note for the captain in the morning to let him know they would be returning on-board two hours later than the planned departure time due to having “too much to do in-port.” The captain departed on-time without waiting for them. The couple then had to catch the ship at another port the day after, and wanted compensation for their accrued travel costs. 

A man who voyaged on a summer cruise around Alaska complained that the weather wasn’t as warm as he expected, stating that he expected to be able to “swim in the swimming pool each day” and “get an impressive tan.” He stated that “all cruises are meant to be hot” and so sought compensation for having to buy warmer clothing as he “had only packed minimal clothing for the expected hot weather.” 

One woman complained the sea was “too loud” and suggested better sound-proofing of passenger accommodations, because she couldn’t sleep well on her Mediterranean cruise.

A woman asked for a refund from Celebrity Cruises because there were “no celebrities on board.”

An elderly couple who went on a cruise around France and Spain asked for a refund because the team on board did not provide them with a packed lunch each day after docking in-port to take with them when leaving the ship. Apparently, this should have been provided, despite no discussion of this as an option ever taking place. 

A couple from Yorkshire contacted bonvoyage.co.uk to complain about the kindness of the staff on board a cruise they ventured on in October, explaining that they had to spend “a lot more money than planned in tips” due to the excellent service. The couple sought compensation for the cost of the tips given out. 

One woman expressed her disappointment with her inside cabin not having a window to the sea. Furthermore, she expressed her frustration as she claimed ‘nobody’ on board was able to install a window for her so she could enjoy the view, and expected “better service next time.”

A husband on a two-week honeymoon cruise complained that the staff did not decorate the cabin in white, did not scatter rose petals everywhere each morning, and did not deliver champagne and strawberries via a private butler. The man requested no special service; he just expected cruise employees to “know.”

A young woman had heard that British singer Gary Barlow once took the same cruise, so she demanded to know why he wasn’t on the same cruise again.

BonVoyage.co.uk says that they take every complaint seriously, but “whilst we always make sure we go back to every complaint, I’m afraid we can’t be held responsible for the sea being too loud or the lack of celebrities on board; as much as we wish we could put Gary Barlow on every cruise!” If only the complainers had been on Carnival’s Triumph…

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  1. The other night at my hotel a guest complained that an employee of ours was a warlock and he demanded compensation to prevent legal action.

  2. A True one: a lady , sitting next to me, complained to the cabin crew that the aircraft was full of passengers and she expected not that “many people on board” because she suffers from anxiety and claustrophobia. And she was going to call her travel agent to demand a full refund!

  3. This reminds me of an episode from the British show Keeping Up Appearances (cruise on the Queen Elizabeth II). It seems that Mrs. Bucket had a lot to do it port before the boat left.

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