Last week I posted, Good Luck if Your Crossover Rewards Don’t Post – It’s A Battle with DL & SPG, well after one more email to Delta (a total of 4 between both companies), the problem has finally been resolved. Here’s the response, owed points posted less than 24 hours after receiving the final response. Hopefully future Crossover postings are more automated…
Dear Mr. Adam,
Thank you for contacting Delta Air Lines.
1) I have forwarded this issue to the proper department for handling.
Please allow up to a couple weeks for review of this. I will either
contact you with the outcome or the department reviewing this issue will
contact under separate cover.
2) Regarding ticket number 006xxxxxx, we show your travel was eligible for Starpoints, this should be credited to your Starwood account soon.
If you have any additional questions or concerns, please feel free to
SkyMiles Account Support