British Airways has told a French family that their son is too fat to fly home from Chicago (ORD) to France via London (LHR), even after they allowed him to fly from Europe to the US. The family has now decided that their only option is to take the train to New York followed by the Queen Mary cruise ship across the Atlantic! The AFP has the full story:
Kevin Chenais, 22, spent a year and a half at the Mayo Clinic for treatment of a hormone disorder which led him to weigh 500 pounds. “We blame British Airways because now they just leave us, and they brought us here,” Christina Chenais told the station. “If they could bring him here with that problem in economy, there was a way to take him back by economy but just get him back home for his medical treatments to continue.” The family spent a week in an airport hotel trying to resolve the matter and, running out of money, has decided their only option is to take a train to New York and cross the Atlantic on the Queen Mary cruise ship.
A British Airways spokesperson told AFP that its customer service team “worked diligently to find a solution.” “Unfortunately, it is not possible to safely accommodate the customer on any of our aircraft and the family has been offered a full refund.” The airline said it provided hotel accommodation for the family along with “guidance and support” to help explore other travel options. A spokeswoman for the French consulate told AFP it “attempted a mediation with British Airways, but the position of the airline is firm on the security issue.”
Full story at the AFP.