S. Binyomin Ginsberg contacted Northwest Airlines to complain 24 times over seven and a half months before being stripped of his Platinum Elite status with NWA. He received a letter from the airline in 2008 noting that nine of his complaints concerned delayed luggage and that Ginsberg repeatedly asked for compensation above the airline’s guidelines. The letter went on to say that they would be stripping him of his Platinum Elite status for the constant complaints. Believe it or not, the case made it up to the Supreme Court, who had this to say today courtesy of the AP:
The Supreme Court is indicating it won’t offer much help to frequent flyers who want to sue when airlines revoke their miles or their memberships. S. Binyomin Ginsberg said Northwest, since absorbed by Delta Air Lines Inc., did not act in good faith when it cut him off. The airline says the federal deregulation of the airline industry in 1978 rules out most lawsuits like the one filed by Ginsberg. Most justices signaled they think that ruling for Ginsberg could give rise to state-by-state rules that the deregulation law was intended to prevent.
Several justices today suggested they agreed with Delta, saying Minnesota law would impose something on the airline beyond the terms of its contract. A trial judge threw out the suit before a San Francisco-based federal appeals court reinstated it. The appeals court said the purpose of the 1978 law was to unleash “the market forces of competition,” not to confer sweeping immunity from suit. The Obama administration is largely backing Atlanta-based Delta.