United’s New Global Services Reception Lobby & Mercedes Service @ EWR

United Airlines has opened their new Global Services reception lobby at Newark Liberty International Airport. The new lobby offers personalized check-in and travel services to members of United’s Global Services program and to customers traveling on long-haul international flights in United Global First.

Customers will access the new lobby via the Premier Access entry located at Door 4 of the Terminal C mid-level departures area. Adjacent to the C-2 security check-point, the reception area features four full-service check-in positions staffed by Global Services representatives wearing easily identifiable uniforms – gray suiting with gold ties or scarves. The reception area provides direct access to four newly constructed security lanes, which can be used either as TSA PreCheck lanes or standard lanes for customers who are not PreCheck-eligible, depending on demand. Customers using these lanes will have convenient access to the United Club in concourse C-3.

You might feel like you’re in one of the United Clubs as a per the press release, the decor mirrors the new United Club design concept that United introduced last year.

United also said it will expand its Mercedes tarmac transportation service to Newark, it’s currently only offered in Chicago and Houston. They also announced plans to add the service to other US hubs later this year.

United will offer the chauffeur service, using Mercedes-Benz GL-Class vehicles, to some Global Services members and United Global First customers who are connecting at Newark to a domestic or international flight. Where feasible, representatives will meet Global Services and United Global First customers with applicable itineraries who may have tight connections and will drive them across the tarmac to their connecting flights.

United Mercedes Service

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