Emirates Sheikh to American/Delta/United: Stop Whining and Try Winning on Service!

Emirates Chairman Sheikh Ahmed Bin Saeed Al Maktoumheikh says that US Airlines should stop complaining to the Department of Transportation about Middle East carriers and their potential government subsidies (which the airlines deny), and should instead try to win customers back based on service quality. Lots of interesting quotes from the Bloomberg article:

“Offer the best to the passengers and people will fly with you.” “They don’t mind paying maybe an extra penny to fly if your service is good, at the end of the day it is all about service.”

“The Americans, when they signed the agreement, they insisted on an open-sky policy, and many airlines looked at us at the time as if they’re the giants,” Sheikh Ahmed said. “They never expected that airlines will come out of this part of the world that will challenge them.”

Even some veiled threats for future purchases of US made aircraft:

“Stopping this business or trying to be very difficult, I’m sure a lot of people in the U.S. or Europe would lose their jobs because why would we take aircraft if you block me, or try to block me, from flying to your points,” Sheikh Ahmed said.

Check out the full article here.

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