Air France to Shrink Like Alitalia + Apology Letter, Delta #1 On-time & Achieves JD Power Customer Service Recognition

Is Air France at risk of becoming a “second tier” player like Alitalia? According to this linked Reuters article, it’s a distinct possibility:

Over the coming decade the worst-case scenario for Air France would be to end up like Alitalia, where successive restructuring plans were not effective enough, ending with a need for repeated recapitalizations that pushed it eventually into the arms of a foreign investor,” said a French analyst who did not want to be named. “It became a second-division player.”

Check out the full article here.  PS, did you receive their apology email today?

AF Apology

In other news, Delta (85.5%) finishes in front of Alaska (82.9%) for the top US carrier spot for on-time arrivals in August while Spirit (63.7%) and JetBlue (74%) fall to the bottom of the pack. Check out the full rankings here.

In further Delta news,  Reservations Premium Sales and Service teams were recognized earlier this week by JD Power for customer service excellence. What does that mean exactly?

To earn J.D. Power certification, centers must perform within the top 20 percent of customer service scores based on criteria that include a specialist’s courtesy, job knowledge and concern for the customer; promptness in answering customer calls; and a timely resolution of the customer’s request or problem. J.D. Power also evaluates the customer’s ease in navigating a company’s interactive voice response system; the clarity of information provided by the system; and the ease of understanding the phone menu instructions.

Check out the full details on obtaining the recognition here.

Thanks to Mark from Yahoo for sharing all of the above with our readers!

Leave a Reply

Your email address will not be published. Required fields are marked *