At a media event for reporters at the end of April, Delta noted all of their achievements (profits, operational reliability, customer service), before jumping into improvement areas that they call “tough” – operational and financial problems at regional carriers and TSA understaffing.
“Now we are focused on brand perfect days” which would include the 2,400 of Delta’s 5,500 daily departures that are operated as Delta Connection flights by six regional partners including Endeavor Air, which Delta owns. So far this year, Delta has had 15 “brand perfect” days. Endeavor has had 55 with no cancellations, compared with 21 for all of last year.”
As far as those TSA lines:
“Bastian said Delta has offered staffing help to TSA at no cost “anywhere they can offload on us. Also, he said, Delta will buy 5% of Clear, a biometric identity company, and will begin to use its technology this summer to enable rapid screening for premium customers. “It’s important to be doing something about TSA lines rather than just complaining about them.”
Check out the full read from Forbes to understand how Delta plans to fix the regionals.
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