A few weeks back, I wrote about my recent call to Citibank to see what kind of retention offers they had available for the Citi ThankYou Premier Card. Being a Citi ThankYou Prestige cardholder, I wasn’t interested in paying the annual fee on the Premier card, as well. All three offers presented were interesting and worth considering, but none of them blew me away. Blog reader Jordan commented on my previous post, letting me know about the possibility of free points to downgrade:
Did you ask if there’s a bonus to downgrade? I got offers 1 and 2 when I called, but after declining them, I was offered 6000 points to switch from Premier to Preferred.
I had never heard of a point bonus to downgrade, but if this was available to me, it seemed like a no-brainer. I called Citi retention again last week, and was presented with the same three offers as on my first call. I said I was leaning towards downgrading, and asked if they had any offers which may accompany a downgrade to the ThankYou Preferred. Lo and behold, the representative presented me with the following offer:
Downgrade to the Citi ThankYou Preferred, spend $500 in your first three months as a ThankYou Preferred cardholder, and get 6,000 bonus points in addition to those earned on spend.
Wow. The offer Jordan received was still available, and I was thrilled! I was leaning towards downgrading to the free card anyway, and now I get more bonus points to do so? Yes, please!
Michael Prodanovich is a contributor to Point Me to the Plane, and author of The Ultimate Guide to Free Travel.