Yesterday we reported on an incident that took place on a Delta flight. A flight attendant purportedly refused a female, black physician’s assistance, when she offered help with an unresponsive passenger. Dr. Tamika Cross, the physician in question, wrote a Facebook post about her experience.
The story went viral over the past few days, and Delta’s Facebook page has been flooded by visitors’ posts regarding the incident. Delta has now released an official statement regarding the specific incident:
Delta continues to investigate a story surfaced by Dr. Tamika Cross in a recent post on Facebook.
We are troubled by any accusations of discrimination and take them very seriously. The experience Dr. Cross has described is not reflective of Delta’s culture or of the values our employees live out every day. We are in the process of conducting a full investigation. We’ve reached out to Dr. Cross to speak with her directly, talked with our crew members and we’re reaching out to customers who were on board to gather as much information as we can.
While there is much we can’t share because our investigation involves confidential personnel matters, we do want to share what we can.
Three medical professionals identified themselves on the flight in question. Only one was able to produce documentation of medical training and that is the doctor who was asked to assist the customer onboard. In addition, paramedics met the flight to assist the customer further.
Flight attendants are trained to collect information from medical volunteers offering to assist with an onboard medical emergency. When an individual’s medical identification isn’t available, they’re instructed to ask questions such as where medical training was received or whether an individual has a business card or other documentation and ultimately to use their best judgment.
Delta’s commitment to diversity, inclusion and respect of all of our customers worldwide is rooted deeply in our company’s values and culture. As a global carrier with a diverse workforce, serving a diverse customer base, we are committed to treating all passengers with kindness and respect.