Beginning today, Starwood Preferred Guest is launching mobile check-in for SPG members at 22 hotels in the United States. More hotels will begin offering the feature via the SPG Mobile app with the global rollout completed by the end of 2017.
Marriott first launched mobile check-in, checkout and room ready alerts in 2013. It is now available at all hotels that were in the Marriott portfolio before the company’s acquisition of Starwood Hotels and Resorts.* Marriott is now beginning to offer these convenient app features for SPG members checking in at Westin, Sheraton, St Regis, Four Points, Le Meridien, Tribute Portfolio and The Luxury Collection hotels.
“Mobile check-in is incredibly popular among our Marriott Rewards members with more than 200,000 check-ins occurring each week and that’s why we wanted to extend this convenient app feature to SPG members as well,” said David Flueck, Senior Vice President for Global Loyalty, Marriott International. “Mobile check-in is another example of how we are taking the best of our loyalty programs to make the travel experiences for all of our 100 million members even better, with unmatched benefits and services rolled out at scale.”
For SPG, its mobile journey began with SPG Keyless – the industry’s first mobile keyless entry system which is now available at all Aloft, Element & W hotels. The functionality will expand to another 500 hotels this year that participate in the Marriott Rewards and The Ritz-Carlton Rewards programs. Next up for the SPG app will be mobile requests in 2018. The feature is already available at 4,000 hotels in the Marriott Rewards and The Ritz-Carlton Rewards portfolios. Members will be able to choose from a list of the most requested services and amenities, and text directly with hotel associates before, during and after their stays to make special requests.
The first hotels offering SPG Mobile Check-in include: