TIP: It Is Possible To Recover Points & Miles When Award Prices Fall

In many cases, costly change fees make it impractical to try to renegotiate points and miles award prices. There are some cases, however when it is possible to earn back miles if prices fall after you book. Take Southwest Airlines, for instance. I recently recovered over 2,000 valuable Rapid Rewards miles by looking out for…

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Trip Report – Virgin Atlantic Premium Economy, The Cushiest Seat In The Sky?

Over 20 years ago, Virgin Atlantic introduced something found nowhere else in the sky, a Premium Economy cabin, somewhere between the increasingly rich perks of business class (Upperclass, in Virgin lingo) and steerage. In hindsight, the concept seems obvious. If passengers pay extra for wider recliners on domestic flights, wouldn’t they be more inclined to…

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Aviation Mystery: The Dismal Singapore Airlines Call Center

A post yesterday by Tiffany at One Mile at a Time reminded me of one of the great mysteries of the aviation world. If Singapore Airlines manages one of the best transportation companies on earth (we’re talking, planes, trains, busses, NASA here; SQ is truly top-notch), how do their call centers stink SO BAD? Tiffany…

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Trip Report – Air France A380 Upper Deck Economy Review, Paris CDG to New York JFK

There are three cabins on the upper deck of Air France’s Airbus A380. Two fall within the mediocre middle of transatlantic offerings, while one is exceptional. The airline has far better business class and premium economy seating on smaller aircraft, particularly the newer 777-300ER, but would be hard pressed to find a better economy class…

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JetBlue Tanks, Finishes Dead Last In WSJ Performance Rankings. But really???

JetBlue, long the darling of airline customer service rankings, dropped from fourth to dead last in the Wall Street Journal’s annual airline performance ranking for 2017. Delta Air Lines moved from second in the 2016 rankings to overtake Alaska Airlines in take the top spot in 2017. The poor ranking is influenced by the New…

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Trip Report – SWISS Business Class A330 ‘Throne Seat’ Review, Chicago to Zürich

Utterly private and exceptionally spacious, it’s been called the best seat on board — and it’s not even in first class. Recently, on a quick New Year’s Eve getaway to Paris, I took the chance to experience SWISS Global Airlines’ so-called business class throne seat. SWISS’ unique staggered business class configuration is a double-edged sword…

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First Impressions: The Bombardier CS100 Is A Great Ride, Delta Fliers Look Forward

I had my first experience flying the world’s newest short-haul passenger jet this past weekend. My 50-minute connecting Swiss Global Airlines flight from Zürich Kloten (ZRH) to Paris Charles de Gaulle (CDG) on a Bombardier CS100 turned out to be a great experience. There has been quite a lot of press around the CSeries program…

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Premium Economy Broke Into U.S. Skies in 2017. Is This The New Business Class?

Asia-Pacific and European airlines have offered premium economy cabins going on a decade now, but the concept was mostly foreign to U.S. fliers, until 2017. American and Delta both introduced their rendition of premium economy class this year, and there are early indications that many airlines are prepared to start treating premium economy as the…

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Was 2017 Fatal For International First Class?

The full range of Casper products in American Airlines long-haul First Class. Source: American Airlines

For all the attention poured on new business class cabins in 2017, airlines did not bestow so much favor on international first class cabins. Though heavyweight luxury carrier Emirates and Singapore launched much improved first class suites onboard their long-haul jets, enthusiasm for the private, front end of the plane waned among just about everyone…

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