Category Archives for JetBlue.

JetBlue Tanks, Finishes Dead Last In WSJ Performance Rankings. But really???

JetBlue, long the darling of airline customer service rankings, dropped from fourth to dead last in the Wall Street Journal’s annual airline performance ranking for 2017. Delta Air Lines moved from second in the 2016 rankings to overtake Alaska Airlines in take the top spot in 2017. The poor ranking is influenced by the New…

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JetBlue Chairman on Loyalty, Brand, & Delighting the Customer – Points Programs Create Laziness

Joel Peterson, chairman of the board at JetBlue Airways and Stanford business school professor, spoke with MarketWatch and covered brand strength, loyalty programs, and how airlines can differentiate in the current environment by making customers happy. In the video, Peterson reminds everyone that JetBlue was the originator of the Customer Bill of Rights. He also had…

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4X in 36 Hours – Comparing JFK-LAX on American, Delta, JetBlue, & United

Wow, from noon on a Tuesday until midnight the following day, Peter Flax of The Hollywood Reporter flew between JFK and LAX four times, sampling the first and business class offerings on the route from American, Delta, JetBlue, and United. We’ve actually reviewed all of these individually before at Point Me to the Plane, though it’s…

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United Kicks of Havana Service with Delay from Newark, AA & B6 Arrive Early

American was the first US carrier in more than 50 years to arrive back in Havana with commercial flights when AA17 from Miami landed at 8:25am on Monday. JetBlue soon followed with B6 243 arriving at 1pm from JFK. United’s 1502 from Newark was supposed to follow shortly thereafter with a scheduled landing at 1:53pm,…

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20% Discount on All JetBlue Flights with Promo Code to Celebrate 100 Cities

JetBlue recently announced that they were flying to their 100th destination: Havana, Cuba. To celebrate that today, they are offering you a chance to save 20% off all JetBlue flights! The offer details for this JetBlue promotion: Promo code: CELEBRATE 20% off base airfare on all flights (base airfare excludes government taxes/fees) Book by 11/30/16…

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JetBlue Mint Changing Up Amenity Kit, No More Birchbox

JetBlue Mint new Hayward and Hopper amenity kit. Source: BusinessWire

For those who want to fly coast to coast in style, JetBlue Mint is quickly becoming a refreshing new option. Instead of following what traditional carriers offer, JetBlue offers something slightly different on the route. They partner with famous restaurants and bakeries for their in-flight meals. They don’t offer standard entree choices, per se, but instead have…

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