Reader Mark from Tulsa has been keeping me updated on his Delta glitch ticket exploits. Many BoardingArea readers got in on the deal (see – Delta Mistake Fares Booked, What Did BoardingArea Readers Snag??) just in time and were able to book some pretty amazing fares. However, others who thought they were successful, later got emails that their booking was not able to be confirmed or even worse, it had been canceled. These emails came directly from Priceline and Orbitz. Delta then released a public statement that they were honoring all tickets and a convoluted process was put in place whereby you could fax in a copy or your unconfirmed itinerary and Delta would help ticket or in the case of cancellations, reinstate the tickets. After much chaos, the faxing requirement was no longer necessary and one could simply call into reservations with their itinerary details. Many readers were successful in getting their tickets reinstated, however others have been working for weeks now as some itineraries did not get processed correctly and Delta apparently “could not view them”. Some of those individuals have even had their travel dates come and go. Well, Mark reports that according to Dan’s Deals, Delta is letting those individuals rebook any time in 2014!
Several people who tried faxing or calling Delta but weren’t able to complete their glitch tickets before their date of travel have had a really great outcome. Delta has been allowing them to book travel anytime in 2014 as long as they go to the same place and stay for the same length of time as originally booked. No name changes are allowed. When someone first posted about this on DDF I thought it might be a one-off, but several others have emailed me as well. Delta is really going above and beyond with this glitch.
Now, clearly Delta isn’t proactively reaching out to anyone, but if you fought (fight) the good fight, you should be able to fly at your glitch rates!