Many of us rely on Yelp reviews to make decisions on where we go for dinner, or what restaurants we should try and check out when we are traveling to a new city. For example, I have used Yelp’s Top 100 list on a number of occasions in order to see what restaurants I may want to travel to dine at.
Yelp has been troubled by falsified reviews, and allegations that they allowed businesses to manipulate reviews upon payment. For many small business owners, this is a real concern. Mark Nery operates a restaurant in Denver, Colorado called Onefold. Over the past year, Nery has had extensive experiences with customers who have left some nasty (and possibly inaccurate) reviews of his restaurant. As you know, Yelp has a business-reply feature. His most recent tirade against a customer got the attention of Eater Denver.
On March 4, 2016, a Yelp reviewer (Michael U.) wrote a 1-star review of Onefold and absolutely ripped into the almond croissant for having a “sopping-wet layer” and the congee for its “oily orange halo.” He even went so far as to say that the meal was “perhaps my most hilariously bad dining experience of all time.”
Obviously, Nery did not appreciate the review or think it was accurate. His response? It gets intense!
To be fair I would like to review your visit as well, I won’t make it as long and boring as yours. Creepy guy walks in, creeps out workers and customers. Asked for wifi password ducked behind computer, other customer walked up complained that you may be watching PORN confronted you and verified told you to turn off, you tell me how important of a food critic you are and write a bad review after you demolished all of the food I gave you.
What are your thoughts on using Yelp, and when businesses respond?