If you were stuck in Delta’s weather / IT system mess that lasted almost a full week (last Tuesday – Sunday), you may be entitled to 20,000 SkyMiles or a $200 travel voucher. Only those passengers who experienced a 3 hour or greater delay and/or a complete cancelation on 2 or more flights qualify. This credit will be proactive and communication should come directly from Delta.
Delta will provide a PROACTIVE $200 travel voucher or 20,000 SkyMiles to all customers who experienced an IROP (a delay of greater than three hours in getting to their final destination, or a canceled flight) on two or more flights during the course of the April 3-9 service. This includes travel scheduled on April 3-9, 2017.
Examples:
•Customer is on a cancelled flight and they opt not to travel and take the refund: Do not qualify
•Customer is on a flight either canceled or delayed and they are rebooked on another flight that is delayed for less than three hours: Do not qualify
•Customer is on a flight either canceled or delayed and they are rebooked on another flight that is also canceled or delayed for more than three hours: Qualify
Related: Delta Pays $11K to Deny Family Seats & Refunds Tixs, No Bloody Removals
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7 comments
[…] horrible delays recently due to weather issues and this was made worse by their IT. According to Point Me To The Plane and this Flyertalk thread, Delta will provide the following […]
[…] passengers, with the offer to choose between a $200 travel voucher and 20,000 Delta SkyMiles. Per Point Me to the Plane, here are the terms associated with the […]
[…] H/T: Point Me to the Plane […]
We were stranded for three nights at LaGuardia airport. No compensation or concern from any Delta employee. The $200 voucher is an insult! It cost us over $1500 of our own money due to Delta’s incompetence. They should refund us all of that amount!
@Jennifer – So sorry to hear that! $200 is just a proactive starting off point. I would certainly email Delta customer care and let them know your exact expenses. Ask for full reimbursement and a refund of your flights.
Who do you contact about this? I was on flight with my husband delayed 5+ hours April 7th, and so far Delta hasn’t offered me anything.
@Chrissey – Use the “Contact Us” link on the Delta website. I’ve heard from several readers who wrote in and were successful!