Wow, not a good week for United’s handling of pets! It’s being reported by the AP that United mistakenly flew a Kansas family’s dog to Japan on Tuesday. The dog is currently on its way back to Kansas City after it’s unexpected globetrotting trip.
KCTV reports that the family is in the process of moving from Oregon to Wichita and flew to Kansas City on Tuesday night. When the parents and their 2 kids went to the United cargo facility to pick up Irgo, their 10 year-old German Shepherd, they found a Great Dane instead. The Great Dane was supposed to be in Tokyo, but Irgo was sent instead. Luckily, the dog was successfully located in Japan and after he’s checked by a veterinarian, he’ll be put on a flight back to Kansas.
Worse yet, United is telling the family that the dog might be required to be quarantined for up to two weeks due to its international travel itinerary! The airline paid for the family to stay at a Marriott near the hotel last night. They were scheduled to sign paperwork for their new home in Wichita this morning, but that will be delayed until Irgo arrives back safely in Kansas.
United has issued the following statement:
“An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened.”