Apparently, the flight attendant was “frazzled and shocked” when she learned upon landing that there was in fact a puppy in the carrier. “She said that she did not know there was a dog in the bag and if so she never would have instructed it to be put in the bin above.”
However, ABC has now updated that very same article, now with details from the family who claim the flight attendant is lying.
Catalina Robledo and her young daughter, Sophia Ceballos, are saying the flight attendant responsible is lying about the encounter that killed their 10-month-old French bulldog, Kokito.
“The flight attendant came, and she was like, ‘You have to put him up there because it’s going to block the path,'” said Sophia, speaking on behalf of her mother, who isn’t fluent in English. “And we were like, ‘It’s a dog, it’s a dog.” And she said, ‘It doesn’t matter, you still have to put it up there.'” Unable to protest further, Robledo, who also was traveling with a newborn, said the flight attendant helped her place the dog into the overhead bin and closed the door. But something felt wrong, the family said. “There were two people behind us who said they had the same dog, and they were like, ‘You shouldn’t this … it’s not common to do this,'” Sophia said, adding that her mom had even asked if she could carry the dog in her lap, but the flight attendant refused.
United isn’t commenting on the newest allegations, but they continue to take full responsibility for the incident:
“This was a tragic accident that should have never occurred, as pets should never be placed in the overhead bin,” United said in a statement. “We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them. We are thoroughly investigating what occurred to prevent this from ever happening again.”