Say goodbye to drink service via trays on JetBlue, the airline says it’s replacing them with traditional carts…well “modern” carts as per their press release. JetBlue traditionally mixes and pours drinks in the front or back galley of the plane before placing them on a tray and delivering them to passengers. However, the airline says it needs to increase efficiency and speed to accommodate the additional passengers allowed via a new configuration that adds as many as a dozen extra seats.
JetBlue Chief Executive Officer Robin Hayes told employees in a videotaped talk that the change was also in response to “some of the pain points” created by a new bathroom and galley configuration installed in the back end of some of the Airbus A320 planes, according to a report in Bloomberg.
The new bathroom and galley configuration, they said, allows the planes to hold as many as a dozen extra seats, but it also puts the bathrooms between the galley and the passengers, creating the possibility that fliers who are using the lavatories will block flight attendants from getting in and out of the galley.
“Do I love the fact that we had to go to Space Flex?” Hayes said in the video reviewed by Bloomberg. “No, I’ll be honest — of course not. It creates a much bigger challenge for our crew members to provide that service.”
JetBlue says the change will cut service time in half and that the carts will feature an iPad holder for digital payments.
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