Bangkok is flush with hotels, making it hard to decide where to spend your cash and valuable points and miles. A few months ago I enjoyed a four night stay at the Grand Hyatt Erawan, one of the older Hyatt properties in town.
The Erawan joins a growing fleet of Hyatts in the city. During just the past year the company has opened a Park Hyatt, a Hyatt Place, and even has a Regency opening soon in Bangkok. While the hotel location can’t be beat, and the staff is top-notch — one of my favorite of any Hyatt property — the rooms seemed old and dull.
I booked a standard room using cash rather than points or cash/points. Using my Citi Prestige Credit Card benefit of fourth night free, it was the best value for me. Due to my Hyatt Globalist status I was upgraded to a Grand Executive Suite King, so that was a “suite” benefit.
Using My Hotel Room Scorecard I broke down the individual elements of my executive suite at the Grand Hyatt Erawan, which scored a 28 of 50 points. Almost in spite of the hotel’s dated and plain interior, the staff made my stay great.
The location of the Grand Hyatt can’t be beat. Whether you want to walk everywhere you go, or need to access public transportation for sites and restaurants that are not within walking distance, you’ll be well positioned to make a convenient choice.
Easy access to the Skytrain makes the location appealing for tourists looking to cheaply and quickly visit many of the city’s major attractions.
The natural lighting in the suite was not good and it was a dark room. I asked for an extra lamp, which was supplied right away.
Window Access (2/5)
There are no windows that you could open for some fresh air. I enjoyed the view of the Skytrain and golf course, and looking west I saw some wonderful sunsets. The urban view works for me because in Bangkok I enjoy feeling like I’m part of the city scene.
However, even from the 11th floor it was noisy. I’m not sure why from such a high floor it would be so noisy, but maybe it’s an insulation issue. I was told even though it’s the noisier side of the hotel, it’s the preferred side of the hotel for the view. This makes sense given the possible views from the hotel.
Bed Comfort (1/5)
The bed is one of hardest beds I’ve tried in a long time. There must be some reason hotels use such hard beds and I wish someone would offer me an explanation!
The were two bathrooms in the suite. One was near the bedroom and the other bathroom near the entry. Both bathrooms were a good size, with plenty of hooks for towels. The master bathroom has two big sinks in a honeymoon configuration.
The toilet is a Toto Washlet, with bidet function, heated seats, temperature control and oscillating nozzles so you get a good clean both back and front.
Without going into too much detail, I’ll just say I’m a Toto Washlet fan.
Interior Appointments (2/5)
The curtains were fabric and open manually using a long rod. Hello, 1985.
They seemed old, collected a lot of dust and gave the room a dated, dingy feeling. I’m not an architect nor an interior designer, but as a frequent hotel guest who has seen many hotels post renovation, it didn’t seem to me like they made much effort to modernize the appearance of the rooms.
I didn’t care for the carpet throughout the suite or the tile in the bathroom and entryway. They were all too dark in a room that was already a dark space.
Plugs and outlets were plentiful and well-placed throughout the suite.
The couch seemed new and was comfortable. The workspace was exceptionally large, with a desk big enough for two and two desk chairs. The desk is next to the window so it gets as much natural light as possible.
Snack and Minibar (4/5)
The snack area in the suite was great. There was a large counter and plenty of room for the extra water bottles I requested. There was a Nespresso maker, and snacks of sweets, nuts, and dried fruit.
The flooring throughout the suite was mostly carpet, and perhaps due to the relatively recent refurbishment in 2015, it was in good shape.
While the room was on the dark side and the interior appointments felt dated, the hotel has a big beautiful lobby and one of the best Hyatt hotel lounges I’ve visited. The food and service in the lounge was spot on, the space itself worked well with both tables and booths, and it is one of the few lounges I’ve seen with a private check-in and concierge.
Let me give a shout-out to the staff at the Grand Hyatt Erawan.
The Guest Services team is young, energetic, and fantastic, with a singular focus of making you feel at home. From check-in to walking me to my room making sure everything was in place, to the daily questions I asked them, they are a delight. They had done their homework and even knew my favorite Nespresso pod, which they supplied me with every day.
They never minded questions, were always available with great suggestions about where to go and what to see, and I enjoyed our conversations and getting to know them better.
The location, amenities, and exceptionally attentive staff puts this hotel on my absolutely would stay here again list, but I won’t be coming for the architectural ambiance!