Did you know it took Asiana more than 18 hours to staff a reliable toll-free number for family members to call last July immediately after their SFO crash?
From the AP:
U.S. transportation officials fined Asiana Airlines $500,000 for failing to promptly contact passengers’ families and keep them informed about their loved ones after a deadly crash last year at San Francisco International airport, in the first penalty of its kind. The U.S. Department of Transportation said it took the South Korean airline five days to contact the families of all 291 passengers, including relatives of three Chinese teens who died. In addition, a required crash hotline was initially routed to an automated reservations line. Never before has the department concluded that an airline broke U.S. laws requiring prompt and generous assistance to the loved ones of crash victims.
Under a consent order the airline signed with the department, Asiana will pay a $400,000 fine and get a $100,000 credit for sponsoring industry-wide conferences and training sessions through 2015 to discuss lessons learned from the situation.In a statement emailed to The Associated Press, Asiana spokeswoman Hyomin Lee said the airline “provided extensive support to the passengers and their families following the accident and will continue to do so.”Asiana said in the consent order that its response immediately after the crash was slowed because it occurred on a holiday weekend when staffing was short. In addition, the airline lacked translators and personnel trained in crash response.
Related –
- Asiana Pilot – “Very Concerned”, Needed to “Study More”
- Many Pilots Have Difficulty Manually Flying Planes Says FAA
- Korean Pilots Avoided Manual Flying, Former Trainers Say On Record this Time
- Asiana Victim Who Was Run Over May Have Been Visible, Videos Suggest
- Email from UA First Officer Who Witnessed the Asiana Accident While Holding Short of Runway
- Can Cultural Issues Cause Plane Crashes & Another United Pilot Email re. Asiana
- …and then there’s the $, Legal, & Business Impact of the Asiana Accident
The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
