Editorial / Opinion

Category Archives for Editorial / Opinion.

Did a United Flight Attendant Attack a Travel Writer On Twitter? – Editorial

If reporting by longtime travel guru Gary Leff is accurate (I have a sneaking suspicion it is), a United Airlines flight attendant was caught Sunday leveling a personally charged Twitter rant against a travel writer who reviewed the airline’s service in his course of work. Leff’s accounting of the exchange is light, enjoyable and humorous.…

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Skymiles Is a Wasteland, Yet I’m Still Stuck With Delta. Stockholm Syndrome?

Stockholm Syndrome is a condition observed among hostages who develop an affinity and loyalty to their captors, even when held at gunpoint. I started studying the symptoms in light of a few recently heartbreaking perusals through Delta Skymiles availability calendars. Delta Skymiles isn’t exactly a wasteland, but it’s getting there. Like any frequent flier program, there…

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Aviation Mystery: The Dismal Singapore Airlines Call Center

A post yesterday by Tiffany at One Mile at a Time reminded me of one of the great mysteries of the aviation world. If Singapore Airlines manages one of the best transportation companies on earth (we’re talking, planes, trains, busses, NASA here; SQ is truly top-notch), how do their call centers stink SO BAD? Tiffany…

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AmEx Membership Rewards: the (New) Go-To for Star Alliance Awards

For quite some time, United miles/Chase Ultimate Rewards points were the darling of the points and miles community for booking Star Alliance premium cabin awards. I imagine most reading this have at some point redeemed at least one or two MileagePlus awards, with the more advanced of us having wrangled together dozens of gratifyingly circuitous…

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Opinion: Basic economy fares constitute a deceptive business practice

I am an awards booker. I spend hours per day looking at airfare, both in terms of award mileage and cash fares for positioning flights. Basic economy fares have made my work unnecessarily complicated. United and American have billed basic economy as a new class of service. Fliers who normally don’t have the funds to…

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I cheated on Delta with United, and liked it (sort of)

As a Delta frequent flier based in Brooklyn, I rarely end up on United Airlines. Unlike many living in Manhattan, my journey to United’s Newark Liberty hub is an inconceivable undertaking. The airline’s generally mediocre ratings don’t contribute much in the way of motivation, and fairly frequent Gold Medallion upgrades keep me glued to Delta.…

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You’d Better Keep Track of Your Own Hawaiian Miles Expiration Date!

This is the story of how I learned the hard way that you’d better keep track of your own Hawaiian Miles expiration date. Thanks to its 50% off companion ticket and increased 50,000 mile sign-up bonus, I got the Hawaiian Airlines MasterCard in the summer of 2015. After attaining the bonus and using the companion fare,…

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Thoughts on the New AA Boarding Process (as a Platinum)

BACKGROUND Back in March of this year, American Airlines overhauled their boarding procedure, presumably in an effort to make the boarding process less complicated and to reduce congestion and delays with boarding. Prior to the changes, the boarding order was: (Preboarding of Concierge Key and passengers needing extra time) First Class and Uniformed U.S. Military…

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Is Premium Economy the New Business Class?

British Airways World Traveller Plus onboard a Boeing 777-300ER. Nick Morrish/British Airways)

Airlines are embracing Premium Economy more enthusiastically than ever. Business Class has gotten dramatically better over the past decade, with most now featuring direct aisle access and a fully flat bed. Meanwhile, Economy Class is getting tighter, with airlines cramming more seats in a row, and making cuts in service elements. This has made room for a new…

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