Editorial / Opinion

Category Archives for Editorial / Opinion.

Is United MileagePlus the Best FF Program or Worst. I’m Confused

Two days, two news releases. United MileagePlus is the worst frequent flyer program, United MileagePlus is the best frequent flyer program. Why do we even read anymore. We learned Tuesday that about half of frequent flyers surveyed by J.D. Power and Associates don’t know how to redeem rewards for free flights. The most difficult and…

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My Loyalty to Delta Is Getting Very Pricey

I have flown Delta, to the exclusion of almost all other airlines, for a better part of the past five years. That loyalty is starting to get expensive. Delta keeps climbing above competitors American Airlines and United Continental in net promoter scores, a business metric used to measure how often customers recommend a brand. Their…

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Call Fuel Surcharges What They Are: Fares — Editorial

British Airways' World Traveller (Economy) Cabin onboard the Boeing 777-300ER. Source: British Airways

Airlines are increasingly charging frequent flyers to redeem earned miles for flights. The additional charges go by many names, including fuel surcharges, but under many measures they appear to function just like cash fares. In ancient times, airlines gave their frequent flyers completely free tickets. For every certain number of miles flown, travelers got a…

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American Airlines’ New Strategy: Just Give Up — Editorial

An American Airlines 737-800 in Montréal. Photo by Alexandre Gouger, used with permission.

Over the past few months, it appears that American Airlines — the world’s largest airline by passenger volume — has taken a thrifty corporate mentality to a new level. When faced with the possibility of competing with other airlines to satisfy and win over consumers, American now employs the ancient survival strategy used by rodents…

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Did a United Flight Attendant Attack a Travel Writer On Twitter? – Editorial

If reporting by longtime travel guru Gary Leff is accurate (I have a sneaking suspicion it is), a United Airlines flight attendant was caught Sunday leveling a personally charged Twitter rant against a travel writer who reviewed the airline’s service in his course of work. Leff’s accounting of the exchange is light, enjoyable and humorous.…

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Skymiles Is a Wasteland, Yet I’m Still Stuck With Delta. Stockholm Syndrome?

Stockholm Syndrome is a condition observed among hostages who develop an affinity and loyalty to their captors, even when held at gunpoint. I started studying the symptoms in light of a few recently heartbreaking perusals through Delta Skymiles availability calendars. Delta Skymiles isn’t exactly a wasteland, but it’s getting there. Like any frequent flier program, there…

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Aviation Mystery: The Dismal Singapore Airlines Call Center

A post yesterday by Tiffany at One Mile at a Time reminded me of one of the great mysteries of the aviation world. If Singapore Airlines manages one of the best transportation companies on earth (we’re talking, planes, trains, busses, NASA here; SQ is truly top-notch), how do their call centers stink SO BAD? Tiffany…

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AmEx Membership Rewards: the (New) Go-To for Star Alliance Awards

For quite some time, United miles/Chase Ultimate Rewards points were the darling of the points and miles community for booking Star Alliance premium cabin awards. I imagine most reading this have at some point redeemed at least one or two MileagePlus awards, with the more advanced of us having wrangled together dozens of gratifyingly circuitous…

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