Anyone who travels frequently knows that every hotel stay runs the risk of picking up bed bugs. If you’re unlucky enough to contract them and bring them home, getting rid of them can be an expensive process that takes months.
If you know a property or chain is likely to have a bed bug infestation, it’s definitely worth avoiding.
Related: British Airways Flight Delayed After Bed Bugs Detected Crawling over Seats…Again!
Tracking Bedbugs At Hotels
The Bedbug Registry is a crowd-sourced website that compiles customer complaints about bedbugs at hotels across the United States. They track complaints by metro areas — New York City has the worst outbreak followed by Toronto and Vancouver in Canada — and even by chain.
It’s important to note that the reports on the Bedbug Registry are not verified and they warn you to them a grain of salt. That said, the site lets you easily look up individual hotels to see if there have been complaints about bed bugs and see recent reports.
So what hotel chains make the top 10 list for most bedbug complaints? The full list follows. Unsurprisingly, “value” chains seem to generate the most reports. Holiday Inn ranks first and Days Inn second, but Marriott and Hilton both also make the top 10 list.
Related: 3 Reasons Why I’m Chasing Hyatt Globalist In 2020 (Not Marriott Platinum)
The 10 Hotel Chains With the Worst Bed Bug Infestations
The chains with the greatest number of bedbug reports:
- Holiday Inn (732)
- Days Inn (560)
- Super 8 (550)
- Best Western (519)
- Hampton Inn (505)
- Comfort Inn (503)
- Marriott (395)
- Hilton (338)
- Motel 6 (314)
- Quality Inn (305)
The Upshot
The Bedbug Registry’s data is based on customer complaints so it’s not the most scientific and is verifiable. But if there’s a clear pattern of previous customers complaining about bedbugs at a property, it might be worth avoiding. Even if you take the data with a grain of salt, avoiding bedbugs is always worth the extra trouble.
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9 comments
It would seem that correlating size numbers (room count of chain, etc.) would make this list meaningful.
The same applies to city data: aren’t these the most hotel-heavy?
Without contextual data, this report is absolutely meaningless. Not even interesting.
My husband and I are staying this weekend at Needville Texas this weekend that’s close to Rosenberg. We have stayed at the Springhill Suites Marriott three times in the last 3 years. We had bed bugs all 3 times each time . We were hoping to find a hotel this weekend that is bed bug free this weekend. Can you help me?
I agree that these numbers, in themselves, mean nothing. Where is the “analysis”. I just see an elementary count.
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I just stayed in a Hampton Inn…yikes. I would say based on the overall BS I endured, it would make sense bedbugs would be an issue. There were food stains on the wall and boxspring! Ewwww.
I just stayed in a Hampton Inn…yikes. I would say based on the overall BS I endured, it would make sense bedbugs would be an issue. There were food stains on the wall and boxspring! Ewwww.
To the owner/manager:
Comfort in and Suites
2370 Sanders Street
Conway, AR – 72032
(501) 513-4989
August 23, 2024
We arrived August 19th, 2024, for a three day stay at this facility. On the second day there, around 3:30 or 4 PM, we discovered an infestation of Bed Bugs. This was politely reported to Desk Clerk who upon hearing and seeing pictures of these filthy creatures became very abusive, non-professional and physically violent. I asked to see the Manager, at that point the desk clerk became further enraged and began to curse and accused us of bringing in the bed bugs. I asked to be placed in another room and was told we would not be placed in another room, further we had to get out of “my” hotel. The desk clerk wasn’t going to allow us time to pack or retrieve our clothes or luggage. We recorded her actions and that seemed to make her worse. I obtain a cart to return to the room and retrieve our belongings when suddenly the desk clerk physically attacked us, cursing and even striking both of us, shoving me, a 78-year-old man, to the floor causing injury to my neck and elbows; and causing the other person in my party to receive bruises on her back from being pushed against the wall. The police, as well as us, have pictures of our injuries. The desk clerk called the police, and we were issued a “warning” not to return to the property on penalty of Criminal Trespass. I have traveled extensively throughout a 40-year work carrier and have never been treated with such hostility, nor have I ever encountered bed bugs in any of all the hotels in which I have stayed. Further, I have, throughout my 78 years, never had to deal with a situation involving the Police. This was most humiliating, and I feel it has tarnished my reputation.
This is certainly no way to treat paying guests, elderly or otherwise.
I do not recommend this facility.
The desk clerk obviously has no customer service skills, and her employment should be terminated without delay. She should also receive anger management training. Further, the Clerk should be charged with assault and battery!
This is the worst hotel in which I have ever stayed!
I intend to report this incident to every State and Federal agency that is connected in any way with consumer protections, to include health and safety of hotel guests; and on behalf of employees who work in this unsafe and unhealthy work environment. Moreover, I will post this incident on every pertinent online website. The Governor of the State of Arkansas will be made aware of how out-of-state guests are treated in her state.
Apparently, this isn’t the first time this hotel has been found to have bed bugs.
Here is another complaint:
“Anonymous
Arrived at comfort in and suites on 12/2/23 @ around 3pm. They were very nice upon check in. Got to room. Room TV wouldn’t work. Staff came up and fixed it. My son found a bug on the desk next to the phone but i wasn’t thinking bedbugs. He killed it and went on about his business. Time for bed and my son keeps itching all over. Enough that he wakes me up. I get up and find 2 bedbugs crawling on him. Make him stand-up and found 3 more. Squished them and they were full of blood. Contacted the front desk and her words were what floor are you on? I said 3rd and she said “oh yeah” offered to move us to a first floor room where ” they hadn’t made it there yet” told me I would have to talk to management about a refund. Did however take my children’s blankets and run them in the dryer for 15 minutes. And gave us some black bags to put our luggage in so we didn’t take them downstairs. We stayed long enough for it to get daylight then headed home. Tried to call and speak to the management yesterday and nobody was available.”