Did you see Gary’s post the other night on the $30/nt mistake rates at the Phoenician Resort? I went ahead and chanced it and booked a few nights for mid December. Though the hotel won’t be honoring the $30/nt rate, they have in my opinion a pretty generous offer. The offer is for a deeply discounted rate, full SPG benefits, and double SPG points for the stay. Nice job SPG! Here’s the email I just received:
I am contacting you today in regards to your December 2013 reservations for The Phoenician. Unfortunately, due to a systems error on March 27, the resort temporarily listed the incorrect and very low accommodation rate of $30 per night. While the Terms & Conditions on our website indicate the right to cancel if a reservation resulted from a mistake or error, we value your business and would like to extend an exclusive, discounted rate of $130 per night, as well as double SPG points for this stay. Currently, the correct, available rate for December 2013 is more than $400, providing you with a savings in excess of $300 per night. We hope you will accept our redress regarding this matter. However, as this was indeed an exceptional circumstance, we are also giving you the opportunity to cancel your reservation(s) without penalty. We hope to hear from you soon so we may discuss and either finalize your accommodations, or cancel the reservations. To connect with a member of our Customer Service team please email us at Executive.Guest.Service@StarwoodHotels.com. If we do not hear from you by April, 12th, 2013 we will assume you no longer want to keep your reservations and we will cancel them on your behalf. We apologize for any inconvenience caused by our technical difficulties, and remain committed to providing you with our signature AAA Five Diamond guest service and experience. All Starwood Preferred Guest benefits will be fully honored. We look forward to having you with us!
The currently best available prepaid non refundable rates for my booked dates is over $469 a night, making this offer quite a savings and allowing for double SPG point accumulation. The Westin Kierland Resort & Spa is $219-$229 a night on the same dates while the W Scottsdale is $288 a night. I’ll probably book a cheap flight and take advantage of the deal, though obviously flight costs need to be factored in as well. Of course, this is no deal at all if you are taking a vacation that you’re not interested in. What will you be doing?