American Opens Call Center to Field Uniform Hive & Rash Reports, Reverting Back to Old Uniforms for Some

The Chicago Business Journal is reporting that there have now been more than 950 reports of itching, rashes, hives, headaches, and swollen eyes caused by AA’s new uniforms. The Association of Professional Flight Attendants (APFA) even has a link on their homepage to report problems and they are advising members to wear the old uniform if they need to.


American has set up a call center to take reports and anyone reverting back to the old uniform must first report symptoms to the call center. As of Wednesday, 194 reports had been filed with the call center.

APFA is conducting its own set of tests, and AA management is conducting another set with a testing firm selected by APFA. But such tests are expensive and time-consuming. AA’s Vice President of Flight Service Hector Adler put the cost of a fabric test at around $130,000, and the process could take between six and eight weeks, he said.

“Eight days ago we opened a call center because the safety of our employees is our top priority. We encourage anyone experiencing issues with their uniforms to contact the call center and find the solution that works best for them.”

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