Hotel Reviews

Category Archives for Hotel Reviews.

Room Report — Hyatt Centric Gran Via, Madrid, Executive Suite

Madrid is a treat for those who make the journey to Spain. The lovely parks, world-class museums, cobble-stone streets bustling with shoppers, and delicious coffee all make for a great time. Places here evoke images, woven together into a tapestry of time. That tapestry now includes one of my favorite Hyatt Hotel properties, the Hyatt…

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‘Robot Butlers’ Haven’t Impressed Hotel Guests Very Much: J.D. Power

It’s been a few years now since hotels started experiencing with so-called ‘robot butlers’ to take care of guests in lieu of room service staff. The android service workers have made for great headlines, but according to at least one survey, hotel guests have been less than impressed. J.D. Power and Associates, the consumer research…

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Ritz-Carlton Breaks J.D. Power Satisfaction Record; Hyatt, Starwood Absent

The Ritz-Carlton Hong Kong. Photo by Ritz-Carlton.

Ritz-Carlton blew through the all-time record for hotel customer satisfaction in North America this year, as reported Tuesday by consumer research firm J.D. Power and Associates. Hyatt and Starwood properties are both absent from winnings. The Ritz earned top marks in the consumer survey for the fourth year in a row, as the chain’s satisfaction…

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Looking For the Best Hotel Beds? Forget Your Favorite Chain

The JW Marriott Bed

A website about mattresses (yes, they exist) recently surveyed U.S. travelers and found that 81 percent named bed comfort the most important feature of a hotel. It’s also one of the least advertised hotel features, and in my experience one of the features most commonly lacking, even in pricy joints. Call me picky, but I…

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Room Review — Park Hyatt Saigon ‘Park Executive Suite’

There are hotels that truly provide an oasis from the hustle and bustle of cities. After landing, and then wading through another few hours of entry processing, not to mention the crazy motorbike traffic from the airport into Saigon, I caught my first glimpse of the Park Hyatt Saigon. From that first impression something about…

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