A Park Hyatt Oasis Lives Up To Its Motto

by Shelli Stein

The words Park Hyatt conjure up images of interesting architecture and design, beauty, elegance, history, and uniqueness. Though Bangkok, Thailand has abundant hotel choices, when it comes to my preferred choice, Hyatt only has two properties there that I wanted to sample: a Grand Hyatt and a Park Hyatt Bangkok.

Being a huge Park Hyatt fan girl, and having already sampled and thoroughly enjoyed many other Park Hyatt properties, I was excited about this Park Hyatt visit and writing a Park Hyatt Bangkok review. The first time I stayed it was a new property and had only been open a year at the time of my stay. My next stay was after the hotel had been open for a few years.

This article, which includes room reviews as well as a general review of the hotel itself, covers both a King Corner room and a Suite.

The Park Hyatt Bangkok calls itself a “tranquil retreat oasis above bustling Bangkok” and I found it to be just that.

Park Hyatt Bangkok

Proof that it really is the Park Hyatt Bangkok!

Park Hyatt Bangkok

Entrance to the hotel is unassuming and easy to miss.

Upon check-in I had a funny first interaction with the front desk staff. As you might expect, they thought I was coming in from the airport, so they inquired about my flight and trip in from the airport. I laughed and told them my three-minute taxi ride from the Grand Hyatt Bangkok was as easy and pleasant as could be! They thought it was quite unusual that I’d split my time in Bangkok between two different Hyatt properties. I think my travel patterns are normal, so it’s always fun to have someone comment on how quirky they are.

Park Hyatt Bangkok

View from the Park Hyatt lobby. Serene sculpture keeping the hectic Bangkok energy at bay.

For my first Park Hyatt Bangkok stay, upon check-in, due to my Globalist status I was offered a suite. They mentioned that the room I’d been assigned was a King Corner room and was quite lovely. After looking at both rooms, I went with a King instead of a suite. I preferred the look and location of the room and wanted to leave the suite for someone who might need the space a suite provides. The King Corner room was an extremely comfortable space and worked really well for me.

For my second stay I was upgraded and did in fact stay in a Suite.

Orchids in Park Hyatt Bangkok suite

Orchids in Park Hyatt Bangkok suite

Let’s dig into the particulars.

How I Paid And My Room Assignment At The Park Hyatt Bangkok

For my most recent stay I used Hyatt points. The all-cash rates at the Park Hyatt do vary, but it’s an expensive property. Nightly rates were $300 and higher during my stay, so I found using Hyatt points worked better for me.  Whenever I pay cash for a hotel stay, I never forget to let Pruvo monitor my rate for price drops!

The Park Hyatt Bangkok is a World of Hyatt Category 6 property, meaning free nights start at 25,000 Hyatt points per night. I booked my stay before the change in category, so my stay was 20,000 Hyatt points a night. Great deal!

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Specifics About The Hotel And Some Park Hyatt Bangkok Backstory

The hotel was built in conjunction with the high-end Embassy Mall, and both the hotel and the mall are owned by the same hotel group.

Hotel occupancy is generally high and over 80%. Depending on the time of year, occupancy can be well over 90%. The property is usually not known as a family with kids choice, but they are set up with kids’ programs. When you’re bringing kids to the Park Hyatt, definitely reach out to the hotel and see what they offer.

There are 222 rooms with 30 suites. The pool was refurbished last year. The hotel has held up well since its opening in 2018 so when I spoke with hotel management no other refurbishments were mentioned.

On any given day 25-30% of guests are Hyatt globalist members.  A large portion of them are from China. The average length of stays is 2-3 days, but during the holiday season many guests stay longer than average. Non-Hyatt members account for roughly 40% of the guests at the Park Hyatt Bangkok.

All year long the hotel is considered a business hotel. However, it’s a popular choice for leisure travelers during non-rainy season in Thailand.

Room configurations at the Park Hyatt Bangkok are tricky. There is no standard layout (although the rooms are all appointed the same) mostly because of the configuration and shape of the hotel. It’s shaped as a figure eight so that means even for standard room there are many different layouts.

Using my Hotel Room Scorecard I broke down the individual elements of my King Corner room at the Park Hyatt Bangkok, which scored a 35 of 40 points. If there were differences between the King Corner and the Suite, I’ll mention that as well.

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Location (4/5)

The Park Hyatt is located in what’s called the Central Embassy area. It may seem a bit removed from the action and not as centrally located as the Grand Hyatt Erawan. I didn’t mind the location at all. It was nice to be a bit down the road from the major hustle and bustle of the bigger malls.

It was, however, an easy walk back using the skywalk to the central Erawan area. The hotel also has easy access to the BTS (Skytrain) and skywalk toward the Siam area for malls such as Paragon. EmQuartier, another popular mall, is only three BTS stops away

Park Hyatt Bangkok

View of the hotel as it connects to the walkway. Depending on where you’re heading, this will be one of your routes.

Lighting (5/5)

The natural light in the room, due to its wrap-around corner location was excellent. The room’s almost floor to ceiling windows in this beautiful half-circle room provided stunning views and the best lighting possible. There are two levels of curtains which makes great sense for these rooms. The sheer curtains are for privacy and then a full curtain for blackout.

I do prefer the blackout curtains that go up and down versus closing the way curtains usually close from side to side. Up and down I can still leave some natural light versus closing curtains the old fashioned way, sideways.

At nighttime the lighting in the room was more than enough with light bulbs that were actually bright. It’s becoming one of my pet peeves when the lights in hotel rooms barely give off enough light for working or reading.

Park Hyatt Bangkok

View so you can see the TV set-up in relation to the rest of the corner king room.

Window Access (4/5)

I was disappointed that the windows did not open but understand especially with brand new hotels, that’s rarely going to be the case. This room had AMAZING sweeping views of the city and surrounding areas.

Park Hyatt Bangkok

Caught a Bangkok view on a sunny day.

Park Hyatt Bangkok

Traffic can get intense in Bangkok, though the hotel rooms are well insulated from any street noise.

Park Hyatt Bangkok

Street traffic on the weekends is much less.

Park Hyatt Bangkok

Urban view of older and newer buildings as Bangkok continues to grow.

Bed Comfort (4/5)

The bed was less hard than many other hotels I’ve stayed at, which for me who complains about almost every hotel bed I sleep in, says a lot. I was expecting that the beds would be super hard, so maybe the bed being better than what I expected influenced my judgement. I did sleep well.

Park Hyatt Bangkok

Close-up view of bed and chair/ottoman.

Park Hyatt Bangkok

Beautiful bedroom area.

Bathroom (4/5)

The design of this corner room meant a long hallway with the toilet on one side and sinks/tub/shower on the other side. I liked this separation as it seemed both practical for usage and a good use of square footage. There is an overhead shower and also a shower off the wall. Good choices. The design is very modern with plenty of hooks and a bathroom scale! One of my pet peeves is lack of towel hooks, but I was glad to see more than enough hooks for towels.

Park Hyatt Bangkok

Double sinks, double mirrors, and lots of lighting in the bathroom.

Park Hyatt Bangkok

Nice large tub.

The bathroom in the suite was huge! The shower was one of the best I’ve ever had in a hotel room. Great water pressure and super easy adjustments on hot/cold and overhead/off the wall settings.

Park Hyatt Bangkok suite bathroom Park Hyatt Bangkok suite bathroom Park Hyatt Bangkok suite bathroom

Interior Appointments and Furnishings (5/5)

The seating area included one swivel chair with an ottoman. Given the size of the room, this worked well because there wasn’t really enough room for a couch. I’m partial to an ottoman so I never quite understand why so many hotel rooms will give you a chair and then no ottoman when clearly there is the space for one.

The placement of both the bed and the swivel chair maximized being able to enjoy the natural light and the views. There is one square table with two chairs. So effectively there is seating for one person and then a table with two chairs.

In the living room of the suite there was a comfortable couch, chair, and a big square table. The suite bedroom is identical to the King Corner bedroom.

Park Hyatt Bangkok suite living room

Park Hyatt Bangkok suite living room

Park Hyatt Bangkok suite living room Park Hyatt Bangkok suite living room

This King Corner room meant sweeping views facing east and from the high floor I felt like I towered over the city. There are wood floors with two area rugs, one in the hall and one under the bed. My favorite color for a hotel room is light brown/beige, which was the color scheme for this room. The only artwork is a photo of the Grand Palace. Because everyone’s taste in artwork can vary so much, I like quiet walls.

This room scored an A++ for having lots of wood both as flooring and in cabinetry and room design. There was actually wood throughout the whole hotel, so I liked the general modern design and the color scheme of light browns and beige used throughout the Park Hyatt.

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Park Hyatt Bangkok

As you enter the room, a long hallway entrance into a beautiful Corner King room.

Park Hyatt Bangkok

Close-up view of the flooring and carpet in the hallway. Simple, and well-suited to my taste.

Park Hyatt Bangkok

Photo on the wall of Bangkok Palaces.

Park Hyatt Bangkok

View of the table/workspace and down the hallway.

Electronics (5/5)

Plugs and outlets were plentiful and well-placed throughout the king room. There were outlets near the beds and universal plugs and USB charging ports at the desk.

All the buttons to control lights, temperature, and window curtains were super easy to decipher and use. Sometimes the tech and controls in a room, especially a brand new room such as this one, can make you feel like you’re in the cockpit of an airplane and be so confusing, so I appreciated the forethought in keeping this high-tech room simple to use.

Let’s just say I wish every hotel room set up their controls the same as this hotel!

Park Hyatt Bangkok

Bedside room controls well marked and easy to use.

Snack and Minibar (4/5)

The snack area, though a small surface, was sufficient for me. Again, this is not a suite, so it seemed typical space-wise for a room of this category. There is a cabinet with a Nespresso machine and a bit of counter space for food or fruit. I was given lots of bottled water!!

Park Hyatt Bangkok

Nespresso and tea choices.

Park Hyatt Bangkok

Mini-bar surface area setup. Small but sufficient.

Hotel Service At The Park Hyatt Bangkok

During my first stay there were a few misses at the Park Hyatt in terms of service and also a few outstanding examples of great service. Let’s start with the misses.

As a Globalist I have a profile with Hyatt that each hotel refers to when I stay at their property. I didn’t feel like the Park Hyatt read my profile. I’ll give you two examples of why I think this is so. Firstly, my welcome note was addressed to Mr. Stein and signed by the general manager. This mistake has not happened at other Hyatt properties. I did email the GM and subsequently both he and his Guest Relations Manager sought me out and came to apologize and speak with me. That mistake actually created the space for two great conversations about Hyatt, the challenges of opening a new property, and travel around Asia and Europe.

The other miss was with my welcome amenity. My welcome amenity, though pretty, was sweets, which I didn’t care for at all. I’d say 99% of the time I’m given fruit, which is what I prefer.

During my next stay both these misses were corrected and as a welcome amenity I received a big bowl of fruit with my favorite, dragon fruit, included.

Dragon fruit welcome gift in Park Hyatt Bangkok suite

Dragon fruit welcome gift in Park Hyatt Bangkok suite

Park Hyatt Bangkok

Somehow the guest relations team missed that I prefer fruit as my amenity, especially in Asia!

Park Hyatt Bangkok

My welcome amenity. Pretty, but unfortunately not to my liking.

Then there were many examples of great service of the type to be expected at a Park Hyatt property.

During my first stay at the Park Hyatt Bangkok I had an issue with my credit card. The front desk staff proactively helped me contact the company to get it all cleared up. This was no small feat as it required a bunch of calls both to the credit card company and to my home to assure everyone I was OK because they company kept calling me at home.

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The path from the hotel both to the BTS line and the skywalk back towards Erawan is complicated. It involves working your way through hallways, a mall, and even through stores. A staff member took it upon himself to show me how to navigate all of this, which meant his leaving the hotel and taking me to the BTS entrance and showing me how to get a ticket.

For the skywalk, he insisted on walking with me to the mall entrance so he could point me in the direction of the walkway. Even with my excellent sense of direction, I appreciated all this effort and his ensuring I knew where I was going.

Park Hyatt Bangkok

This gives you an idea of what the above ground walkways are like in this part of Bangkok.

Upon my departure, which was at 3:30 AM, there was a brown bag breakfast waiting for me at the front desk and they even prepared a cappuccino for me to take-away. Thoughtful and much appreciated. Exactly the special service you’d expect from a Park Hyatt property.

YES on providing a Yoga mat! I’ve started requesting Yoga mats when I stay in hotels. If you’ve ever taken a close look at the “need anything extra” card presented in your hotel room, you’ll notice Yoga mat is often listed. I’m starting to notice, though, how few hotels actually have mats.

Hotel Service at the Park Hyatt Bangkok

You you can tell I was thrilled with the hotel room and thought the design and layout were very much to my taste. I was also pleased with the service! This really does tie into my being impressed with the hotel.

As mentioned, I had stayed at the Park Hyatt Bangkok before, though some years ago. I had memories of enjoying my stay and it’s often the case that a hotel doesn’t live up to that initial memory. In this case it exceeded my memory!

Housekeeping was always quick to deliver whatever I requested. If you’ve been traveling much these past few years you might have realized how short-staffed many hotels are. I did not find that to be the case at the Park Hyatt Bangkok at all.

There was never anything I asked for from housekeeping, the front desk and concierge team, the hotel management team, or the restaurant team where the staff didn’t happily oblige. I thoroughly enjoyed the friendly, warm and very helpful environment.

Globalist Amenity and Breakfast

Breakfast Options

For breakfast there is a restaurant area just off the lobby.  It offers a full buffet. And I do mean full!

As a Globalist I could also order from the menu.

There are both Asian and Western style breakfast options.

There was whole fruit (which I very much prefer over assorted fruit cups prepared by a hotel) and also cooked-to-order egg dishes. There was also a large area with salad options—plenty of greens and veggies as well. I wish all hotel restaurants would offer salad for breakfast!

Naturally, fresh breads and baked goods (plenty of cold cereal options) as well as a cheese and assorted meats station. A large fridge had an assortment of yogurts. There were also fresh juices on offer.

It’s impossible to tell you all the options. I tried many of the Asian breakfast options from the menu and everything was delicious. And those fresh coconuts every day–YUM!

Nothing was missing from this buffet! There was table service for coffee and whatever else you might need.

Breakfast is BUSY. The dining area is huge and they use tables outside as well. The staff is a well-tuned group orchestrating breakfast for a huge crowd. It never felt chaotic or rushed. Impressive!

Breakfast is around $33 per person if not included in the room rate. As a Globalist breakfast was included with my room. Breakfast is open to the public with a reservation, but if hotel occupancy is high they have to limit reservations.

My sense is that if you enjoy breakfast buffets, you’ll be impressed and more than pleased with the one the Park Hyatt offers.

What Guests At The Park Hyatt Bangkok Complain About?

When I review a hotel I always wonder what complaints hotel guests have, so I ask the hotel team. This hotel’s chief complaint is one I’ve come across a few times before.

The chief complaint management receives is that people who stay at the hotel hear too much street noise. Rooms don’t start until the 11th floor so I’m not sure where that street noise starts to affect guests.

On neither of my stays was street noise an issue at all. I’m sure the hotel does the best they can to accommodate guests who request high floors and quieter rooms but big cities, which certainly includes Bangkok, are noisy.

I’m not being unsympathetic but rather saying if you’re someone who has experienced street noise ruining or detracting from a hotel stay, let the hotel know.

Fitness and Spa Facilities At The Park Hyatt Bangkok

I did not use the pool, though if you enjoy infinity pools and lounging by a hotel pool, you’ll enjoy the pool environment at this hotel.

The gym is well equipped and I used it a few times during my stay. The women’s locker room (I assume the same for the men’s side) has both a steam and a whirlpool. The whirlpool was never busy and neither was the steam room. Is it fair to wish for these kinds of amenities at more hotels? If you’re someone who will use the spa, pool, and gym, you will NOT be disappointed!

Final Thoughts on the Park Hyatt Bangkok

After my first stay I wrote, “I’m not certain if I’d choose the Park Hyatt again when in Bangkok, though I am glad I stayed there and wrote my Park Hyatt Bangkok review to share with you. I did love the room and didn’t mind the location at all. The staff was super helpful and the service was fine. I think they have ironed out many of the kinks every new hotel encounters when they open.”

Now though, I’ve very happy I did choose another stay at the Park Hyatt Bangkok. Life is interesting that way, right?

The Park Hyatt Bangkok is an unusual and wonderful hotel. The hotel decor, large rooms, the spa, gym, and pool area—it’s a complete urban hotel experience. The buffet and menu breakfast is tops. Many might say over the top!

It is an expensive property, whether paying cash or using points. You’ll have to think as to whether it is a great value on points or when paying cash. I think it’s well worth the value, especially on points.

There are now multiple Hyatt properties in Bangkok, so it can be a toss-up as to which property to choose. What it offers and the service were both excellent.

For me, the location can’t be beat. Close enough to the action without feeling surrounded by the action. It is a Park Hyatt hotel with a certain vibe. If that suits you, you’ll enjoy the property. If you’re a fan of Park Hyatt properties, which I am, this one ranks up there with any other I’ve stayed at.

Every Hyatt hotel is different, every staff is different, and every guest is different, right? Some properties are bound to work better than others for what you’re looking for.

Would I stay here again?

Absolutely! Putting together this review was fun because it brought back memories of an enjoyable hotel stay in a city I’m quite fond of.

I think of the Park Hyatt Bangkok as a hotel for people who enjoy mixing their hotel stay with a great, though less central, location. If you enjoy spending time in a more local area of Bangkok rather than in a super touristy area, this property is for you. That certainly includes me and if it includes you, by all means gather up your travel gear and give this hotel a try and see what you think for yourself.

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SongPop T September 21, 2020 - 8:34 am

Dear pointme team,

I have followed you via this thread

As I’m a newbie to be a hotel traveller,

I would like to know that using CITI 4th night privilege, I have understanded that CITI use agency (hotel.com, in Thailand)

My question is that could we get the benefit from a hotel member, or not?

As I remembered, CITI uses their account to book the hotel that why I’m not sure on hotel benefit (collecting night, point and complimentary from elite benefit).

Thank you and Best Regards,

Songpop T

Shelli September 21, 2020 - 8:45 am

Thank you for reading our review, Songpop. The Park Hyatt Bangkok is indeed a beautiful hotel choice. You ask a good question. There are two answers. Officially, many of the hotel member benefits do not come with booking the hotel using a third party booking site such as hotel.com However, sometimes it has been the case that the hotel properties DO extend member benefits even when the reservation was booked using a third party site. I suggest you reach out to the Park Hyatt Bangkok directly. Their customer service is excellent. Introduce yourself and talk with them about your concerns and see what they have to say. The hotel staff is really your best and most direct way to have your question answered. Hope it works in your favor. Enjoy your stay, and thanks so much for reading our review.


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