My flight from Chicago (ORD) to LaGuardia (LGA), unfortunately the final of the night, was delayed for numerous reasons – a broken sensor, then a mechanical problem on the alternate aircraft that we were switched to, crew time out, searching for new pilots and crew, and then aircraft servicing (whatever that meant at 2AM). Once the delay went over the three hour mark, I decided to take United up on their hotel offer and switched to an early morning flight (I was connecting from abroad), making my entire delay about 10 hours and 15 minutes. They provided dinner and breakfast meal vouchers. If I had waited it out, the delay would have been 4 hours and 12 minutes.
United customer service proactively reached out a few days later (a good thing), but their original offer was $50 for the inconvenience! I responded with my honest comments on the lack of information they provided during the delay and the fact that instead of being honest, they simply delayed the flight in 15 minute increments…for hours. I got a canned response but an upgraded compensation offer – $125 or 5,000 miles. I went with the $125…still a bit underwhelmed for such an extensive delay, but I’m grateful that I got home safely…and got a new hotel trip report out of it.
Recent UA related – Did United Create an Entire Route from EWR for 1 VIP Passenger…for 18 months??