JetBlue Chairman on Loyalty, Brand, & Delighting the Customer – Points Programs Create Laziness

Joel Peterson, chairman of the board at JetBlue Airways and Stanford business school professor, spoke with MarketWatch and covered brand strength, loyalty programs, and how airlines can differentiate in the current environment by making customers happy. In the video, Peterson reminds everyone that JetBlue was the originator of the Customer Bill of Rights. He also had…

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Trump Hotel Toronto to Rebrand as St. Regis?

Apparently the Trump International Hotel & Tower in Toronto may soon become a St Regis according to Bloomberg. The hotel has seen all kinds of controversy over the last ten years – construction delays, developer and loan defaults, and numerous recent protests against the US president. The Trump Organization will give up the management contract…

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Just Tried Delta’s Early Valet Service – Pretty Awesome Stress Reducer! Carry-On Placed in Bin Prior to Boarding for Me!

Delta’s seasonal Early Valet service is back and my friend and I just tried it for the first time. It was super convenient and removed most of the stress associated with the boarding process…especially when not flying up front. The service works like this, gate agents preload passengers carry-on luggage into the overhead bin above…

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