Earlier this week, One Mile at a Time reported that First Class availability to/from Tokyo and North America was wide open, and many readers took advantage of the opportunity. As tickets are being confirmed today, here is a how-to on selecting seats for your JAL flight.
JAL’s website may be the most accurate in displaying award seats availability on OneWorld carriers, but it’s pretty horrible in terms of navigation.
You can most definitely call Japan Airlines to reserve seats, but you can also do it online quite easily. Assuming you booked your flight through American Airlines, to select your seat first head to JAL’s North American website. Under “View My Reservation,” select “My Reservation.” You do not need a JAL account to reserve a seat.
You will need the confirmation code from Japan Airlines. This is not the same as the confirmation code that you use to look up your reservation on American Airlines’ website. If you did not ask for/were not provided with this code, you will have to call American Airlines to get it. Simply ask for the Japan Airlines PNR related to the reservation, and the agent should understand.
On the JAL website, simply input your confirmation code, the flight number, the date of departure, and you first and last name, and then select “View My Reservation.”
Your JAL flight should display. Select the flight you wish to reserve a seat for.
All the flight segments under the reservation will show up and you can select seats for all JAL flights on the same reservation by clicking “Seat Assignment.”
Once in, you can select any seats in green. And of course, remember to agree to their terms and conditions to confirm your seat selection!
Japan Airlines does block certain seats, meaning that they are not available to be assigned online. For example, with the flight I have selected, seats 1A and 1K are showing as available on ExpertFlyer, but they are not available for selection on JAL’s website. This is because Japan Airlines reserves those seats for full fare First Class customers. If you want those seats, you’ll have to ask for them at the airport.