Several weeks ago, we wrote about sportswriter Peter King’s awful experience flying on US Airways, just prior to its integration with American Airlines. Peter King describes multiple negative customer service and airline experiences during his 4 segments on US Airways, ranging from flight delays to an airplane that smelled like mothballs.
In this week’s version of Peter King’s Monday Morning Quarterback column for Sports Illustrated, he goes out of his way to commend Delta Airlines for his recent flights. In the article, he notes:
This happened on a JFK-to-Phoenix flight (actually 13 days ago, not this week) on Delta. Packed flight. I had a middle seat in coach. Couldn’t move it. Only good thing was it had a few inches of extra leg room, and I’ll take whatever I can get on a five-hour-plus flight. This should have been six hours of misery, including the boarding and the waiting and the taxiing and the flying and the taxiing. But it wasn’t. While it wasn’t pleasant, it was the anti-coach treatment, at least from my airline experiences of the past few years. On this flight, there were five offers of drinks (two Starbucks coffees, three waters/no ice for me), and two passes of the basket of stuff (banana the first time, Nature’s Bakery Stone Ground Whole Wheat Fig Bar the second). There was no restriction on using either the first-class or coach restrooms. The wifi was balky, but overall, that’s an experience in coach that should have been awful but was tolerable. I used to be at war with Delta, but this airline, at least for me, has changed very much for the better.
So, Delta > US Airways for Peter King. This is the kind of positive media attention that Delta should be capitalizing on. (Though it is unfortunate that US Airways isn’t around to defend itself…)
Does someone in Delta’s PR department know that they have a fan?