I wouldn’t call it fun, but it really wasn’t that horrible of a process either. Delta recently damaged one of my suitcases, somehow completely removing a non-removable handle. I made my first trip ever to a baggage claim office and the LGA station was actually quite helpful. They scanned the bar code on my ticket, gave me a form to fill out, and said I could leave the bag with them to have it fixed or send it off to their third party repairer at my leisure via a prepaid label. I informed them that I didn’t have time for that as I needed the suitcase for another trip within the week.  They told me to send an online message to baggage customer care with the incident number and a brief summary of my concern. I did just that and within 24 hours had a response to send in an estimate for a local repair or a receipt for the original bag. A few days later I received a confirmation approval email, followed two weeks later by a Delta Visa debit card and apology letter in the mail. The card was pre-loaded for the exact amount requested and even had online access to track the card balance. Not bad at all…though I hope to not have to utilize the service again.



The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

0 comment

Related Articles

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Point Me Awake


A morning jolt of travel-infused news & deals straight to your inbox. 


Success! Check your email for a welcome onboard message