This morning, J.D. Power published its latest customer satisfaction rankings for North American airlines. For the second year in a row, United fell to the bottom of the legacy carrier list while JetBlue took the top spot among low-cost carriers. Overall, Frontier’s score was lower than United’s by -13 points.
- Alaska Airlines: 751
- Delta Air Lines: 725
- American Airlines & US Airways: 693
- Air Canada: 681
- United Airlines: 675
- JetBlue Airways: 790
- Southwest Airlines: 789
- WestJet: 723
- Frontier Airlines: 662
Interesting that the overall average for all North American carriers hit its highest score since 2006. In total, legacy carriers were up +12 points and low-cost carriers were up +9 points compared to the prior year.
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