US Airways Memo Exposes “No More Manual Requests” Directive

Live and Let’s Fly has confirmed the existence of a US Airways memo forbidding Dividend Miles agents from long selling (manually requesting) any award seats, a common tactic used to evade the unfair blocking of select partner award space on ANA & Lufthansa.

This pernicious policy choice exhibits fundamental dishonesty and undermines the assurances from US Airways that the blocking is unintended and technical in nature rather than a deliberate means to cut redemption expenses after selling billions of miles at a steep discount. I asked John McDonald, US Airways’ Vice President of Corporate Communications, what was going on and he sent me a one-line response, “Nope, no further comment, Matt but thanks for asking.”

I’m not sure when the memo was distributed, but I was able to have an agent manually request space on LH just this Monday. As Live and Let’s Fly points out, I’m pretty confident that most of our favorite agents haven’t even read the memo and will continuing being helpful award bookers…with a little bit of instruction. Luckily, there is no system control in place to prevent manual bookings.

Check out the full post from Live and Let’s Fly here.

US Airways Letterhead

Need help planning a trip with your miles? Consider Juicy Miles assistance for the best possible award pricing and routes!

Comments

  1. What is the problem – US Airways is being no more dishonest than their banking partner, Barclays, who was caught committing fraud with LIBOR rates. When you fly with dogs, you get fleas.

Leave a Reply

Your email address will not be published. Required fields are marked *