American Compensates Passenger Who Sat in Urine Soaked Seat – $1500 + Miles + Voucher

American Airlines has provided an Iowa man with $1,000 in compensation plus an additional $500 for his ruined clothing after he sat in a urine soaked seat. The passenger was also refunded the miles he redeemed for his St. Louis (STL) to Des Moines (DSM) flight on January 12th.

According to the passenger, about one hour into the flight, he noted that his clothes were soaked from the First Class seat. He says a flight attendant provided him with blankets and a plastic bag to create a barrier. The flight attendant apparently told him that the elderly passenger on a previous flight “must have missed” the restroom. Upon arrival, he was given pajamas and a $200 travel voucher.

“Our aircraft cleaners are trained to look for visible items like trash left on the seats, floor and seatback pockets. We regret that the cleaners did not detect that this particular seat was wet. If our customer service agents or flight crew had been notified before the flight, we would have removed the affected seat cushion and replaced it with a new, clean one,” an American Airlines representative said.

The passenger says he’s learned his lesson…

“I’ll check my seat first before I sit down. I don’t want any more surprises.”

Related – United Peed Inside Luggage Says Passenger – Clothing and Lining Soaked

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  1. Correct me if I’m wrong, but is it not protocol to remove seat cushions and seat backs to inspect for “contraband” between flights? How could a wet cushion been missed?

  2. Americans planes are generally the filthiest. Even the 77Ws I’ve been on have been filthy. So sad that they aren’t more detailed. Some things can never happen , and having someone sit in urine is one of them

  3. Last December I flew in Business Class on American Airlines 77W from DFW-LHR. Many crumbs were left over from the previous flight, some that wouldn’t just brush off. I commented to the FA that they missed that area when cleaning. He said the days where they cleaned the plane are long gone and remembers they did that over 30 years ago when he first joined the airline.

    • Yeah. It shows. Not even picking picky I’ve seen truly filthy 77Ws and yes even 787s. The 77ws are already showing their age. I was on a 15 year old SQ 777-200 that looked way newer

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