Aeroplan and Altitude Miles Expiration Dates Lengthened Due to Coronavirus

by Sara Williams

Air Canada has announced changes to expiration dates of Aeroplan and Altitude miles earned, and free eUpgrade credits for Altitude members.

Canada and U.S. agreed to close the border midnight Saturday March 21st, 2020 to help contain the spread of the novel coronavirus. All nonessential traffic has been stopped.

What does this mean for members of Air Canada’s Aeroplan and Altitude Elite members?

Aeroplan Rewards and Miles

Cancel any Flight Reward Free of Charge, Until March 31

If you’d like to cancel any Flight Reward, the fastest way to do so is at aeroplan.com. Due to high call volumes, we are experiencing long hold times at our contact centres. Until March 31, you can cancel free of charge and receive all of your Aeroplan Miles back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. Simply log-in and visit Manage your bookings.

Temporary Pause to Expiration of Aeroplan Miles, Until May 14

As you know, earning, redeeming or transferring Aeroplan Miles will keep all of your miles active for 12 months from the transaction date. In order to give you one less thing to think about, as a policy matter, we have paused expiry until May 14, 2020. This means that between now and May 14, any Aeroplan Miles which would have expired will not. Effective May 15, our normal expiration policy will once again apply, meaning that miles will expire if an eligible transaction has not been completed prior to this date.

You can read more about the Aeroplan program here.

Altitude Status and Miles:

We also have some important information for Air Canada Altitude members, as well as those who are expecting to reach Altitude status in 2020:

Additional eUpgrade Credits are Now Available in Your Account

In light of reduced travel in 2020, we realize that Altitude members may not be able to enjoy their upgrade privileges. In recognition of that, we are providing all Altitude members with additional eUpgrade Credits, valid until May 31, 2021. You can view these in your eUpgrade account and use them immediately. Learn more.

2021 Altitude Status Qualification Criteria

We realize that for our loyal customers and frequent flyers, your travel plans this year have been disrupted just as our business has been impacted. We’re watching the situation very closely and, as travel patterns unfold over the coming months, you can count on us to address this unusual situation. Rest assured that we’ll do right by you with policy changes and special offers for Altitude status qualification.

We will update this post if we heard any other news about air canada aeroplan and altitude rewards, miles, or status. You can always find the latest updates on how Air Canada and Aeroplan are addressing COVID-19 at aircanada.com.

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

3 comments
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3 comments

tim March 23, 2020 - 9:24 am

Thank you for offering this info. No one is talking about the cancelling of award tickets for a full refund, but it’s nice that Aeroplan is taking the lead on this. Do you know of any other programs doing this? It seems like airlines are taking the upper hand on this – if you want your miles back, you have to pay a fee, and you can’t charge back because they don’t have any of your money.

Reply
Sara Williams March 23, 2020 - 10:20 am

Hi Tim, Check out this article : Award Ticket Change Fee Waivers by Airline

Reply
tim March 23, 2020 - 10:56 am

perfect! Thanks

Reply

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