Wow, my booking service – Juicy Miles, had two clients who were waiting for Starwood points to transfer over to Alaska when the Emirates redemption rates suddenly changed overnight with absolutely no notice. Those same flights are still available, but only at the new pricing (which is more than either client has…or is willing to spend). We contacted Alaska customer service to talk about the issue and how unfair it was given the pending SPG transfers. Well, they agreed..
If a Mileage Plan member can show that they were waiting on an SPG transfer, merger of accounts, points purchase, or credit card bonus / monthly points that would have put them at the amount needed for a redemption, Alaska will honor the old rate. The agent literally placed the difference in miles between the new price and the old price in the accounts of our clients which now allows them to redeem at the new rate (no word on whether they are monitoring the accounts to ensure they redeem their points for Emirates travel…though we have already booked the flights in both situations). In addition, they gave them each 5,000 extra points to apologize for the inconvenience.
My clients didn’t need to provide any proof as their SPG points posted today directly to their accounts. I’m not sure what documentation if any will be necessary for the other situations, though I was told that all scenarios are required to have occurred before Thursday, March 31st.
Still not transparent, but at least they are trying to be fair to those who took direct action with the belief they would be able to book a flight at the posted redemption rate. Unfortunately, those who were aspirationally saving (and may have participated in several of these same activities) will not be able to benefit unless their most recent transactions place their accounts at the old redemption level. No word on how long these exceptions will be made.
UPDATE 9P EST: After we received emails that others were not receiving the same courtesy as our clients, we contacted Alaska once again. It appears that this was sadly a case of an amazing supervisor going above and beyond for us and even potentially going outside of what she was allowed to do. This is not a policy for all and it seems we were simply very lucky. The fact that she was allowed to add that many miles to two accounts without this being an official policy is shocking, but it nonetheless seems to be what happened. Disappointed for everyone else waiting on their transfers and we apologize for getting your hopes up.
Related Emirates Trip Reports:
- Trip Report Part 1 – Emirates First Class on the A380 w/ Shower Suite – LAX – Dubai (DXB)
- Trip Report Part 2 – Emirates First Class on the A380 w/ Shower Suite – LAX – Dubai (DXB)
- Emirates First Class Lounge – A380 Terminal – Concourse A – Dubai
- Emirates First Class Lounge Concourse B – Dubai
- Emirates A380 Business Class – JFK-Dubai Trip Report
- Emirates Business Class Lounge – A380 Terminal – Concourse A – Dubai
- Trip Report – Emirates First Class DXB- Malé (MLE) – DXB B777-200LR
- Trip Report – Emirates First Class DXB – Milan (MXP)
- Trip Report – Emirates Lounge Milan
- Trip Report – Emirates First Class MXP – JFK B777-300ER
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