This week Virgin Atlantic kicked off a test in which check-in and gate agents are using Google Glass and the Sony Smartwatch 2 to streamline the check-in process for passengers. The test is taking place at LHR Terminal 3 and being used to greet each Upper Class passenger by name, provide real time flight status, and facilitate any translation when required. Virgin says if the test goes well they’ll expand capabilities to include automated acknowledgement of your dietary habits, seating preference, and other passenger preferences.
From the minute Upper Class passengers step out of their chauffeured limousine at Heathrow’s T3 and are greeted by name, Virgin Atlantic staff wearing the technology will start the check-in process. At the same time, staff will be able to update passengers on their latest flight information, weather and local events at their destination and translate any foreign language information. In future, the technology could also tell Virgin Atlantic staff their passengers’ dietary and refreshment preferences – anything that provides a better and more personalised service. During the six week pilot scheme, the benefits to consumers and the business will be evaluated ahead of a potential wider roll-out in the future.
Full press release here.
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