How Hotel Chains Are Fighting Airbnb To Win Back Customers

by Eric

Many of us have started to consider Airbnb as a viable alternative to booking a traditional hotel room when we travel.  This has been a big issue for larger hotel chains, and it has been estimated that Airbnb has caused almost $1 billion in disruption revenue last year.  Not surprisingly, the hotel industry has started efforts to fight back.


Fortune discusses some of these efforts that the hotel industry has taken in order to push back against Airbnb.  Some of these efforts include:

  1. Funding research to demonstrate that some Airbnb operators are illegally renting out rooms.  The American Hotel & Lodging Association funded research by Penn State University.  In the study, they found that nearly 30% ($378 million) of Airbnb’s revenue in 12 of the nation’s largest metropolitan statistical areas came from “full-time operators,” with rentals available 360 days a year.  Of course to the hotel industry, this comes across as if the properties are “illegal” hotels, rather than a room or a unit that is rented out from time to time.  Similar to complaints about ridesharing practices, these “hotels” then are operating outside of the normal hotel regulatory framework.
  2. Hotel chains are specifically targeting millennials who are likely to use Airbnb.  For example, Hilton Hotels recently announced the launch of their Tru by Hilton brand, which matches the “a millennial mindset” that Airbnb users are likely to be of.  Some of the features that are designed to appeal to the Airbnb target audience at Tru by Hilton include bigger TVs and better programming, an updated check-in process with social media displays, and consistent use of digital keys.  Similarly, Marriott has also been busy expanding its Moxy brand, a new hotel chain “created especially for the millennial traveler.”
  3. The hotel industry has also lobbied for laws that would slow or stop the growth of Airbnb by restricting homes and apartments that can be listed on the service.  In June 2015, the American Hotel & Lodging Association made a presentation at a Federal Trade Commission workshop on the sharing economy in which it discussed the operation of “illegal” hotels that were available for much of the year, that were simply operating without a proper license to stay open.  called out Airbnb for having “certain obligations” that, it suggested, were not being met. The hotel industry also supported San Francisco’s Proposition F, which would have limited vacation rentals to 75 days a year, though this measure was defeated in November 2015.

How do you feel about Airbnb and their relationship with major hotel chains?

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


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Joseph A. Raia January 28, 2016 - 6:07 pm

As a “non millennial” business man who spends an adverse of 50 nights a year in a hotel room, you get tired of being held hostage by the large hotel chains. Air BNB provides a much more economic option, and one that doesn’t require any type of sacrifice. Often the condo units that I reserve are bigger, very well appointed and provide all of the amenities that all of your major hotels provide, for 1/3 of the cost. The bottom line is important, and knowing that I can stay in a place that is convenient, clean, safe and comfortable and save tens of thousands each year, makes air BnB a no brainier for their business traveler.

Eric January 28, 2016 - 6:29 pm

Some questions I am curious about:

– Why are you “held hostage” by chains?
– Does your business reimburse for Airbnb in the same way as it does for hotel chain properties?
– You don’t receive any loyalty points for Airbnb. For many business travelers, this is attractive because the company pays for a room, and they often keep the points for leisure. Does this factor into your decisions?

Joseph A. Raia January 28, 2016 - 7:47 pm

Adam, it’s my company and the bottom line means, the less I spend, the more I get to keep. You’d need a boat load of points as a reward in order to make up the difference in the savings. I’m currently in Manila, spending $97 a night for a one bedroom condo that is directly across the street from my offices here. The average hotel would cost me over $250 per night for the average room. The value is indisputable, the convenience is greater than nay hotel as well.

Regardless of whether or not a company reimburses you, someone is paying for it.

ThaiDai January 29, 2016 - 1:49 am

Can’t beat them? Join them ! Finding Hotels now listing on AirBnB. So I grabbed the cheaper option! Wilst searching for accomadations in Tuscany I spotted identical room photos and reviews But 30%price difference Hotel listed with usual sights plus it’s own booking sight . Then found manager or staff listed room to rent Gave it a go. Fantastic result. “Loverly Spacious Leslieville Home” my Toronto fav Airbnb. Yanui beach Rawai Phuket’ my Thai fav Airbnb

What Happens When You Rent Your Dorm Room on Airbnb - Point Me to the Plane February 4, 2016 - 5:25 pm

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