I know it seems like I’m on a rant bender since a short while ago I ranted about an Alaska Airlines policy. Now, though, it’s what happened when I rented a car that’s got my knickers in a twist. Or what DIDN’T happen is actually more accurate.
My Car Rental Company History
First off, I’m no newbie when it comes to renting cars. I rent them often and even during the past 15 months when no one was driving or going anywhere due to the pandemic, I still had a few occasions when I rented a car.
I’ve had differing relationships with various companies. I was married to Hertz for a long while, but divorced them yet we still date from time to time. I think that’s allowed 🙂
Eventually I became a car rental agnostic and still consider myself to be playing the field mostly based on price.
Yet there are still a few companies I’ve never rented a car from, and that’s where my rant and story begins.
Car Rental Debacle Backstory
For months I had a FOX car rental reservation in place. It was a one-way rental from one airport to another in southern California. Through the rental I was positioning to catch an international flight. On the morning of my rental I noticed the price had gone down. So I did what any good consumer would do: I booked the lower rate in a new reservation and canceled the higher rate.
Before you tell me that FOX has a strict prohibition on duplicate/speculative/overlapping reservations and that they will not allow you to make a new reservation until some time after you cancel the previous Fox reservation……….I am aware of this. Therefore, the new reservation was made under a different name and different everything. A group of us were traveling, so that was easy to do.
Later that day I went to the airport with a FOX CONFIRMED reservation to pick up the car. Line wasn’t too long so that was a good sign. However, when I got to the agent she told me the reservation had been canceled and there were no cars. I was totally taken aback! I’ve heard lots of car rental pricing horror stories happening these past few months, but nothing like this had ever happened to me before.
I kept asking the agent how this was possible. She told me FOX has a policy whereby they can cancel reservations made the same day as pick-up. The FOX agent also told me their right to do this was clearly stated on their website. Since this happened, I’ve searched and I challenge anyone to find this POLICY posted anywhere on the Fox rental car website.
I couldn’t argue this with her because all she kept telling me was the reservation was cancelled and they had no cars. Remember, I also had to take into consideration that I now had to find another car and get to the airport for my flight. So I left the FOX counter.
Is this not stupid and ridiculous or what? Infuriating, to say the least.
Imagine you make a hotel reservation in the morning for that very night and when you get to the hotel they tell you they have a policy where they can cancel your same day reservation, so they did just that and now there are no rooms.
Or imagine this scenario with a same day flight reservation and at the airport you go to check-in and are told, sorry we canceled your reservation and all seats on the flight are now taken.
People in the know tell me they wouldn’t put anything past Fox because they’re a crappy company but still, what happened and what I was told about their policy of canceling same day booked reservations is utterly ridiculous.
A reservation is a reservation. Though apparently Fox Rent A Car doesn’t think so. Why does it matter WHEN you make a reservation?
Obviously I never got to try out FOX’s “customer service” by renting one of their cars. And it follows that I never will. I did feel the need to put a warning signal out there, so consider yourself warned! Stay away from FOX Rent A Car and their sly policies. Life is too short to put up with these kinds of shenanigans.
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