There are some policies, whether for hotels or airlines, that we might not agree with. Then there are some that seem downright ridiculously stupid. Unfortunately, recently I came across one of those ridiculous ones. This Alaska Airlines policy is ridiculous. Hear me out, and then correct me if I’m wrong!
The Backstory With An Alaska Airlines Flight
I was in my Alaska Airlines account looking at some dates and flights when I noticed something seemed off. One of the trips I already booked had a notice attached to it. Alaska Airlines was asking me to contact them because my flight had been canceled.
My first thought was could it be possible that I missed an email or some sort of alert from Alaska Airlines informing me of the canceled flight?
After all, a cancelled flight is a big deal.
Was it possible that Alaska Airlines doesn’t send out alerts when they cancel flights? I do know that other airlines send out alerts when flights are cancelled.
Why not Alaska Airlines, then?
I checked the schedule and sure enough my flight was no longer listed on my day of travel. It was still a route they flew on other days.
I decided this was worth a call. Hold time wasn’t terribly long at thirty four minutes, though I’m not at all a fan of Alaska’s on-hold music.
When speaking with an agent it wasn’t so much choosing an alternative flight that concerned me, but why I wasn’t informed. The agent told me that Alaska Airlines did send out emails when flights are canceled.
I asked her to check further because I insisted I never received notice.
Here comes the stupid Alaska Airlines policy.
Because my flight was in a few month’s time, Alaska doesn’t send out canceled flight notifications until closer to the travel date. She wouldn’t, or couldn’t, tell me exactly when I would have been alerted. And she herself did seem surprised by this policy.
They did, however, choose to book me on another flight which in no way, except that it eventually got me to my destination, resembled my original flight choice.
Yet Alaska Airlines didn’t inform me about swapping out flights either.
All this was found coincidentally by ME.
While I totally understand that as travelers it’s our responsibility to monitor and groom reservations, this “We’ll inform you when WE think it’s the right time” policy from Alaska is PLANE stupid.
Cancel a flight, let me know.
Change my flight itinerary AWAY from the one I’ve chosen, let me know.
And let me know as soon as you make the change.
Come on Alaska Airlines, you can do better!!
Have you come across policies you think need fixing? Let us know!
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