An American woman was flying with her 13-year old son to Norway to visit relatives. The woman claims she was assaulted by a Norwegian employee, physically striking her, following a saga of lost luggage complaints. She also claims the airport employee blamed President Trump for lost luggage.
Leah Segedie, who runs the mom blog Mamavation, had flown to Bergen, Norway. She tried in vain several times to contact the airline about her lost luggage after the flight. Segedie says Norwegian would not return her phone calls and messages. In fact, she began tweeting her ordeal to her more than 100,000 followers.
Basically after all that work getting @Fly_Norwegian to respond last week after 4 days of no undies. When I got home, two bags are now missing. But that's not the worst of it. When I complained at the airport, they threatened to have me arrested! #noshit #saveleahsunderwear
— Leah Segedie (@bookieboo) August 13, 2019
She began to document her tribulations with regular tweets.
If you want to lose Your luggage when you are in paradise and not have any clean underwear fly @Fly_Norwegian …they don’t even answer their phone to help customers! I’m 3 days now with NO LUGGAGE and NO HELP!!!!
— Leah Segedie (@bookieboo) August 4, 2019
Segedie said she could not find clothes in a remote part of Norway where she spent four days. As a result, she was forced to hand wash her underwear daily. Still, Norwegian never responded to her requests for help or the location of her luggage.
A Twitter Storm
She acknowledged that her Twitter posts probably caught the attention — and ire — of the airline.
Segedie believes the social media backlash resulted in the airline flagging her boarding pass with an SSSS code, requiring her to go through additional security screening before being allowed to board the plane back to the United States.
Assaulted by Norwegian Employee
Once she got to London’s Gatwick Airport from Bergen to connect back to the US, Segedie was directed to a Norwegian baggage counter to file a formal complaint.
Now, it was at that point things got even worse. The Norwegian employee apparently scolded Segedie about President Trump instead of processing her complaint. Segedie questioned the employee what Trump has to do with her lost luggage.
Segedie requested the employee’s name and the employee refused to cooperate. She then pulled out her camera and attempted to take a picture of the female airport worker. Segedie claims that is when the employee physically assaulted her, striking her.
“She struck me with her hand and then she started screaming at me that she is going to have me arrested.”
Back at Home, Still No Luggage
Segedie reported the incident to Norwegian employees in the Los Angeles airport. She also claims to have still have a single photo of the assault, despite the fact she was ordered to delete it in London.
To make matters worse, two of Segedie’s checked bags on the return to the US also went missing. Unfortunately, that makes twice in one trip.
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