Warning: Problems Persist With Air France SkyTeam Award Calendar

by John Harper

Earlier this summer, Air France’s coveted award calendar — the most dynamic tool available to look for mileage seats on SkyTeam airlines — disappeared. Then it returned and we all thought everything was once again right in the world as we know it.

Not so fast… there are some persistent problems with the calendar that hide available flights. This could prove tricky for those trying to find flights on  partners like Delta, Korean Air, China Eastern and others using Flying Blue miles or other SkyTeam miles.

In the past, the award calendar would show availability for just about every SkyTeam partner airline.

Air France Flying Blue award calendar

The Air France award calendar used to show availability on just about every SkyTeam airline.

That no longer appears to be the case, and selecting the award calendar actually hides flights on many major SkyTeam partners, including Delta.

The lack of a coherent and complete SkyTeam award calendar is certainly a loss for frequent flyers and credit card holders with transferrable points, from Amex, Chase and Citibank.

The Calendar is Hiding Partners

One attractive way to redeem Flying Blue miles is Delta domestic flights. Points from travel cards, like The Platinum Card from Amex, Chase Sapphire Preferred and Citi ThankYou Premier, can be transferred instantly.

Delta domestic flights on some routes can be wide open to partners like Air France. Previously, the Air France award calendar would show all Delta availability.

No more. Checking the ‘Looking For Flights Around These Dates” box before performing an Air France “Use Miles” search now results in an error message on Delta routes, even when availability is abundant.

Delta flights award calendar Air France

These Delta flights do not appear in Air France’s award calendar.

International Availability Also Clouded

Even when Air France and KLM flights are appearing in an award calendar, competitive partner flights are not. This leaves calendars incomplete when, for example, Delta has an open seat on an Amsterdam to New York service, but Air France and KLM do not.

SkyTeam partners Air France online award calendar

Air France’s calendar no longer shows Delta, AirEuropa, China Airlines, Korean Air or other SkyTeam partners.

This severely limits the site’s usefulness. To find the best available options to redeem SkyTeam partner awards, whether using Flying Blue miles, SkyMiles, Korean SkyPass miles or any other SkyTeam mileage currency, it’s now only possible to search on a day-by-day basis.

Since Air France and KLM changed their own reward program scheme, the Air France and KLM flight flights that appear in Air France searches are often not available for booking through SkyTeam partners, either.

Upshot

This lost functionality significantly complicates many SkyTeam searches. To search for Delta flights that are redeemable using partner programs like FlyingBlue and Virgin Atlantic Flying Club, it’s now necessary to search on a painstaking day-by-day basis.

To search for flights on Air France and KLM that are bookable using partners like Delta and Korean Air SkyPass, it’s now necessary to use a tertiary website, like delta.com, to figure out which Air France flights might be bookable.

There was some upside to the mileage award changes introduced in early June. Some Air France and KLM flights are now available at previously unheard of low redemption rates. On the other hand, the entire process has yet again become more complicated and cumbersome.

Those frustrated with the amount of time it takes to search for mileage awards should consider a service like Points Pros or Juicy Miles to take care of some of the tedium. They should also complain, seriously.

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

11 comments
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11 comments

3 star hotel in shimla September 5, 2018 - 10:34 pm

Nice one,keep up the good work

Reply
rob January 18, 2019 - 10:17 am

i am having trouble redeeming my miles/award tickets on all flying blue airlines. once i sign in and i try to book a ticket with miles, the cursor changes and shows that i can’t select or makes any changes to the dates, location, etc, can you please help?

Reply
John Harper January 18, 2019 - 1:16 pm

Hey Rob,
There have been some technical issues with the website lately. I can help though, shoot me an email at john.harper@juicymiles.com.

JH

Reply
Chuck January 21, 2019 - 9:40 pm Reply
Chuck January 21, 2019 - 9:42 pm

Could this have to do with my account at 0 miles? I transfer from AmEx so I need to see what’s available…

Reply
John Harper January 22, 2019 - 9:45 am

Hey Chuck,
This appears to be an ongoing IT problem. You’ll have to use ExpertFlyer to stab at available seats, or I can help you out. John.Harper@juicymiles.com.

Cheers.

Ketch January 19, 2019 - 4:49 pm

I’m struggling with greyed out search fields when I attempt an award booking. Tried clearing cache, cookies, different browsers. Also used the AF app, and while able to select flights, receive a technical error when trying to book.

Reply
John Harper January 22, 2019 - 9:46 am

Hey Ketch,
Unfortuntely this seems to be an ongoing IT problem at Air France. ExpertFLyer is an option, or I can help you out at john.harper@juicymiles.com

Cheers

Reply
Derek January 21, 2019 - 8:42 pm

Having the same issue as Rob. Any advice?

Reply
John Harper January 22, 2019 - 9:46 am

Hey Derek, see my comment above. This is an ongoing problem with no fix in sight. ExpertFlyer is one possible work around, or I can help. John.Harper@juicymiles.com.

Reply
chemteach February 23, 2020 - 11:21 am

Delta is showing availability for economy award tickets at 12.500, but flying blue on the app and online won’t show availability. Argh… Super frustrating.

Reply

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