Star Alliance Biometrics Launches Touchless Airport Experience via App Selfie

by Zoe

Star Alliance completed development of an interoperable biometric identity and identification platform for frequent flyer customers of Star Alliance member airlines – delivering a seamless customer journey.

Lufthansa Group airlines, Lufthansa and SWISS will be the first to use Star Alliance Biometrics for selected flights starting in November at hub airports Frankfurt and Munich. Members of the Lufthansa and SWISS Miles & More Frequent Flyer Program who opt-in to biometrics will be able to pass through both security access and boarding gates in a touchless manner, a clear health and hygiene safety measure during COVID-19.

In keeping with the requirement to wear masks in the airport terminal, it is not required to remove the mask for the biometric identity check. The identification process works for passengers wearing masks.

How does enrolment work?

Effective immediately, Miles & More customers will have the option to enroll in Star Alliance Biometrics, accessed via a link within the Lufthansa app. Customers enrolling are asked to take a selfie, verify their identity with their passport, and opt-in to the airlines and airports where they want to use the service. The service will launch in the apps of other Star Alliance carriers soon.

Customers only need to enroll once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline who has implemented Star Alliance Biometrics.

Data privacy and security

Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. Storage of personal data is kept to a minimum – for example, no customer names are stored.

Star Alliance has included a list of Frequently Asked Questions that can be found HERE.

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