Trip Report – Sydney’s Sheraton on the Park – Another Awesome Sheraton

by Adam

The “updated” Sheraton brand keeps upping their game with each one of my last four stays and this one was no exception. Clean, modern, comfortable rooms with amazing service, I really think I’ve liked all of my last Sheraton stays more so than my most recent Westin stays (disclosure they have all been new or recently renovated Sheratons).

This is part two of an eight part trip report from my recent trip to Sydney:

My flights to Australia were confirmed, but six weeks out I still had no hotel booked. My travel dates were during the prime winter travel season; I needed an award room 12/25 – 01/04. I first checked to see if I could book the much talked about Park Hyatt Sydney. The hotel was only available for four of the nights. I attempted to use my newly acquired Diamond status, but the hotel was truly sold out for Christmas, New Year’s, and New Year’s Day. I was offered an override for a revenue room on those nights while using points for the others. The price for xmas and NYE was over $600 per night for a standard room.  I decided to jump over to to see if the Westin or Sheraton were available.  Like Hyatt, neither property was available using points for the entire length of the trip, especially around those prime dates. I had stayed at the Westin before and was not overly impressed, so I decided to call Starwood and ask if they could help secure an award booking at the Sheraton on the Park. I saw that a standard room (City Side Room) was available for a revenue booking for the entire length of the stay, but yet I could not book an award room.  The friendly customer service representative told me that it was because the hotel had coded the standard rooms on the upper floors in a different category and so they were not releasing them as awards. I responded that the room type listed matched the standard room type exactly and I should therefore be able to book the award.  She agreed (as SPG representatives normally do in these matters) and she called the hotel directly.  No luck on the first or second try, but finally she got her call escalated within the hotel and I was booked for 10 nights during the prime season at the recently renovated Sheraton on the Park! I love Starwood for this reason, this was my third booking in a row where customer service was able to help me redeem points at a “sold out” property. I’ve recently had the same luck with the St. Regis Punta Mita and the Santa Marina Luxury Collection in Mykonos (trip reports for both of these coming soon). All told, I spent 96,000 points for the 10 nights (12,000 a night with every 5th night free). The cash rate was $437 per night for 7 of the nights, $625 on xmas, $897 on New Year’s Eve, and $579 on New Year’s Day, over $5000 for the 10 nights. Points please!

IMG_5815 IMG_5806 IMG_5807 IMG_5808 IMG_5810 IMG_5814 IMG_5813 IMG_5812 IMG_5817IMG_5774

I had been monitoring my reservation in the week prior to to the stay within the SPG app and noted that it looked like I had been upgraded to a Sheraton Club room. Upon check-in (which was at 7AM), I was told that my room was available and that I had executive club access, but that the room itself was the city side one I had reserved. That was fine, I was still happy with my points redemption and the lounge access. However, after entering the room I noticed an adjoining door…and in the next room were two distinct babies, both crying.  Oh no, that was not going to do for the 10 day vacation. I called down to the front desk and they told me that another room was available on a higher floor, it was a Sheraton Club room!

Here are a few pictures of that original standard room….

IMG_5013 IMG_5014 IMG_5017 IMG_5019 IMG_5009 IMG_5010

…and now the Sheraton Club room (less cramped layout with more room and a much more spacious feel, larger TV, and a bigger bathroom (with a door that actually closes rather than a slider, key when sharing):

IMG_5027 IMG_5030 IMG_5029 IMG_5028 IMG_5026IMG_5033IMG_5748 IMG_5031 IMG_5032

The room also featured automated blackout shades and a black marble bathroom.  I’m a big fan of the Sheraton Sweet Sleeper beds and this one was no exception – really comfortable duvet, pillows, and mattress. The room was perfect for our stay and housekeeping was awesome.  They came twice per day (once for turn-down) and complimentary water bottles were replaced.

The Sheraton Club Lounge is located on the 21st floor and has great views of Hyde Park and the city.  There are multiple terraces that you can use to enjoy the outdoor views. The lounge offers a continental breakfast buffet, pre-dinner drinks and canapés, all day non-alcoholic drinks, fruit, and small snacks, a separate check-in/check-out desk, and the complimentary pressing of two items and a shoeshine on your day of arrival.

IMG_5025 IMG_5128 IMG_5122 IMG_5121 IMG_5120 IMG_5118 IMG_5116 IMG_5124 IMG_5125 IMG_5123

Views from the lounge:

IMG_5133 IMG_5134 IMG_5132

The lounge is modern and clean and very nicely staffed. Everyone is extremely friendly and helpful. Here’s breakfast:

IMG_5197 IMG_5201 IMG_5196 IMG_5195 IMG_5194 IMG_5205IMG_5198IMG_5200 IMG_5203 IMG_5206

Drinks (5PM – 7:30P) and appetizers:

IMG_5115IMG_5762 IMG_5761 IMG_5759 IMG_5758 IMG_5764 IMG_5765 IMG_5766 IMG_5744

Breakfast in the lounge was great, but I really loved being turned away because the lounge was too crowded. What?  The Sheraton has a full buffet breakfast every morning at their restaurant Feast. You can upgrade your lounge breakfast for $15 per person, but if you are turned away from the lounge, you receive a complimentary upgrade to enjoy breakfast downstairs at the restaurant. While the lounge breakfast was very nice, the restaurant was great! Multiple stations included ice cream and dessert, an omelette station, fresh cooked (and raw) salmon, a pizza bar, soups, and more. We are not early risers so arriving 15-20 minutes prior to the end of the lounge breakfast seemed to result in getting bumped each day.  Even on the days when we were not bumped, we could ask for the restaurant relocation if food was running low.

…and here’s why we loved breakfast at Feast

IMG_5274 IMG_5280 IMG_5281 IMG_5282 IMG_5283 IMG_5284 IMG_5286 IMG_5277 IMG_5276 IMG_5288 IMG_5287 IMG_5292 IMG_5289 IMG_5290 IMG_5295 IMG_5296 IMG_5297 IMG_5298 IMG_5299 IMG_5356 IMG_5358 IMG_5308 IMG_5302 IMG_5301 IMG_5300

The spa is located on the top floor and includes a pool and gym.  All were quite impressive as were the views…

IMG_5776 IMG_5778 IMG_5780 IMG_5777 IMG_5779 IMG_5781 IMG_5783 IMG_5790 IMG_5791 IMG_5793 IMG_5794 IMG_5795 IMG_5796 IMG_5797 IMG_5800 IMG_5801 IMG_5799 IMG_5803 IMG_5785

I feel the need to remark on the wifi as I’ve become accustomed to sub-standard speeds. This hotel had strong and fast wifi in the rooms, lounge, and common areas. Overall this was a great stay and much nicer in my opinion than the Westin about 10 minutes away (much better service, nicer and more extensive club lounge, and the entire hotel and all rooms are renovated rather than just one building). Platinum status scored free breakfast, wifi, an upgrade of sorts (same room type but a higher floor and executive lounge access).

IMG_6024 IMG_6023IMG_5142

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


Related Articles


NYBanker January 19, 2016 - 6:53 pm

This is the top in-city Sheraton in the system.

There hasn’t been any sort of substantive upgrade or renovation here in some time. It’s been nice for many years.

Paul January 19, 2016 - 11:44 pm

You did well to be turned away from the lounge at breakfast: as you note , the buffet spread downstairs is infinitely better. IMHO the lounge becomes uncomfortable at 75% capacity and the breakfast there is not that great at the best of times.

Sen January 20, 2016 - 4:54 am

Is this Sheraton close to the Sydney Harbour Bridge ? Especially to see the fireworks on New Year’s eve, how convenient is this location ?

Adam January 20, 2016 - 9:39 am

@Sen – It’s about a 12-15 minute walk to the bridge.

Moritz January 20, 2016 - 5:21 am

Looks indeed quite good! Nice review btw!

I have to admit that Sheraton seemed to really step up lately. While I found the properties to be average at best a few years ago, I found the Sheraton Gran Canaria (where I stayed last weekend) to be absolutely great and a real luxury (five star) property. Can’t wait to experience more new Sheraton properties!

Virgin Australia Business Class Trip Report and Review January 22, 2016 - 9:38 am

[…] Sheraton on the Park Sydney […]

Trip Report & Review - Delta ONE Sydney (SYD) - LAX BusinessElite January 25, 2016 - 2:21 pm

[…] Sheraton on the Park Sydney […]

Trip Report & Review - Delta's Sky Club at LAX Los Angeles January 29, 2016 - 7:13 am

[…] Sheraton on the Park Sydney […]

Hot Complimentary Dishes for Dinner @ Delta's JFK T4 Sky Club - Surprised - Point Me to the Plane January 29, 2016 - 1:30 pm

[…] Sheraton on the Park Sydney […]

Trip Report - Sydney's Sheraton on the Park - Another Awesome Sheraton - Point Me to the Plane October 1, 2016 - 11:19 am

[…] Sheraton on the Park Sydney […]


Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Point Me Awake


A morning jolt of travel-infused news & deals straight to your inbox. 


Success! Check your email for a welcome onboard message