I booked a Beach Villa (lowest level room) at the Conrad Maldives last February prior to the HHonors devaluation, knowing that an upgrade would more than likely not be complimentary at the resort, regardless of my HHonors status. Well, I was shocked today when we found out that we had been upgraded to a Water Villa! Here’s the email I received from the hotel about three weeks before our stay, listing the prices for upgrades and the included HHonors benefits:

Dear Mr Point Me to the Plane

Sunny greetings from Conrad Maldives Rangali Island!

Thank you for choosing our beautiful resort for your upcoming vacation.

HILTON HHONORS

Due to the very special nature of the accommodations at Conrad Maldives, we are unable to offer complimentary upgraded accommodations. However, as you are a valued Diamond member, we are delighted to offer you the following benefits during your stay. Please ensure that your Diamond status is active upon arrival in order to enjoy full Diamond member benefits. Kindly note that Diamond benefits are only applicable for cardholder and one guest. In the event that cardholder is not travelling, guests who are staying with us will not be able to enjoy the benefits below.

  • Complimentary breakfast for cardholder and one guest per day. Additional guests will be charged at $35 + taxes per adult per day. Children below 12 years old get 50% discount.
  • One bottle of wine upon arrival
  • Chocolate & Fruit amenities upon arrival
  • Daily Happy Hour at Vilu restaurant for you and sharing guest in same villa from 17.00 – 18.00 hours

HHonors™ Global Benefits:

  • Earn points & miles “double-dipping”
  • Complimentary weekday newspaper (online print)
  • Late checkout upon request, subject to availability
  • Two complimentary bottles of water per day

ROOM UPGRADE

If you wish to upgrade your villa for your upcoming stay, either for the entire stay or partial stay, I am pleased to offer 30% discount on upgrade charges. The discounted upgrade rates from Beach Villa to the below mentioned villa categories as follows.

Beach Villa to Water Villa                              – USD 350.00 + taxes per night
Beach Villa to Deluxe Beach Villa               – USD 350.00 + taxes per night
Beach Villa to Superior Water Villa            – USD 525.00 + taxes per night
Beach Villa to Retreat Water Villa              – USD 665.00 + taxes per night
Beach Villa to Deluxe Water Villa               – USD 840.00 + taxes per night
Beach Villa to Premier Water Villa             – USD 1,645.00 + taxes per night
Beach Villa to Junior Beach Suite               – USD 1,645.00 + taxes per night

Taxes are 10% service charge and 8% Tourism Goods and Service Tax.

So this upgrade should have costed over $400 per night, however upon check-in we were told by our personal check-in assistant that the hotel was at 90% occupancy and that while upgrades are normally not complimentary, in this case they were more than happy to offer it to us…even without requesting one.

Awesome, really really exciting. Here’s a quick look at the room, full report in the coming weeks.

Welcoming committee….

Conrad Hilton Maldives01 Conrad Hilton Maldives02 Conrad Hilton Maldives03 Conrad Hilton Maldives04 Conrad Hilton Maldives05 Conrad Hilton Maldives06 Conrad Hilton Maldives07 Conrad Hilton Maldives08 Conrad Hilton Maldives09 Conrad Hilton Maldives10

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11 comments
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11 comments

Gene December 11, 2013 - 11:16 am

What do you mean “non-upgradeable”? From the menu, it looks like you can upgrade to ANY villa, but you just have to pay up for it!

Reply
Al December 11, 2013 - 12:24 pm

Upgrades are not available for diamond members but may be for well-known bloggers…

Reply
adam December 11, 2013 - 8:37 pm

@Al – Pretty sure this is due to my Diamond status. Have I mentioned the trip on the blog – Yes. Do I think I’m well known – not really. BoardingArea is but I’m not sure anyone from the hotel is reading BA. Is there a possibility that Hilton corporate reads BoardingArea, sure but our greeter specifically mentioned my Diamond status multiple times and then said this was something they were doing based on that loyalty.

Edit – Conrad Maldives just commented on this post clarifying the upgrade situation so I guess they are reading…

Reply
Conrad Maldives December 12, 2013 - 1:57 am

No, we did not read BoardingArea, but we saw twitter this morning when you tweeted that you’d been upgraded and that led us here to your blog. Your upgrade really was due to your HHonors diamond status.

Reply
abby December 11, 2013 - 12:43 pm

^ THIS. yes, tell me they were completely unaware that you’re a travel blogger and out of the blue offered a water villa upgrade gratis. i doubt it. i’m more than inclined to believe they did it for the coverage that you already started with this post and will follow with your full trip report.

you might want to make your title more accurate/less misleading: “upgrades available @ Conrad Maldives if you’re a travel blogger and leverage that fact”…

Reply
adam December 11, 2013 - 8:37 pm

@abby – see the reply to Al

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abby December 15, 2013 - 11:34 pm

i stand corrected (and hopeful, because i will be at Conrad Maldives in 2 months crossing my fingers that they have an unused over water available for this Diamond as well)! 🙂

Reply
Conrad Maldives December 11, 2013 - 8:43 pm

It’s not correct that upgrades aren’t offered at Conrad Maldives. We do upgrade diamond members, but we can’t guarantee the upgrade because of the large number of HHonors guests we get and the small size of the resort (we can easily have 35 diamond members at any one time and we’ve only got 150 villas).

To avoid disappointment we advise everyone that the upgrade isn’t possible and then try to upgrade if we can.

Reply
adam December 11, 2013 - 8:55 pm

@Conrad Maldives – Thank you for the clarification

Reply
patrick December 15, 2013 - 1:03 pm

I’m pretty sure the Conrad Maldives doesn’t need to worry about “coverage”. They do plenty fine on their own. With or without mentions by blogs.

Reply
Return Flights Finally Booked from the Maldives…while here - Point Me To The Plane December 15, 2013 - 4:28 pm

[…] patrick on Scored An Upgrade @ the Conrad Maldives!!! […]

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