Back in 2013, United introduced new uniforms from Cintas. Instead of selecting a well-known fashion designer like many of their competitors, United opted for Cintas, a wholesale provider of all types of uniforms for the corporate world. Many saw the decision as another example of Smisek choosing price over quality…much like the famous coffee decision. Employees complained that the uniforms were cheap, baggy, uncomfortable, and not functional. Flaps on the coats were not properly attached and had to be tucked into pockets according to many flight attendants and customer service agents.
Well, change is coming! United is currently updating the uniforms for customer service agent and flight attendants. Cintas will still provide the uniforms, though United management has mandated higher-quality fabrics and functionality. The uniforms are currently being tested with an official introduction planned for 2017. Current employees will NOT need to purchase the new uniforms, they’ll simply be able to trade-in the “defective” ones.
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