Editorial / Opinion

Category Archives for Editorial / Opinion.

You’d Better Keep Track of Your Own Hawaiian Miles Expiration Date!

This is the story of how I learned the hard way that you’d better keep track of your own Hawaiian Miles expiration date. Thanks to its 50% off companion ticket and increased 50,000 mile sign-up bonus, I got the Hawaiian Airlines MasterCard in the summer of 2015. After attaining the bonus and using the companion fare,…

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Thoughts on the New AA Boarding Process (as a Platinum)

BACKGROUND Back in March of this year, American Airlines overhauled their boarding procedure, presumably in an effort to make the boarding process less complicated and to reduce congestion and delays with boarding. Prior to the changes, the boarding order was: (Preboarding of Concierge Key and passengers needing extra time) First Class and Uniformed U.S. Military…

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Is Premium Economy the New Business Class?

British Airways World Traveller Plus onboard a Boeing 777-300ER. Nick Morrish/British Airways)

Airlines are embracing Premium Economy more enthusiastically than ever. Business Class has gotten dramatically better over the past decade, with most now featuring direct aisle access and a fully flat bed. Meanwhile, Economy Class is getting tighter, with airlines cramming more seats in a row, and making cuts in service elements. This has made room for a new…

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American’s Cuban Flights are So Empty, Some Flew With Just 12 Passengers

Half empty…not half full. American Airlines currently operates 56 weekly flights from the US to Cuba, but according to the Miami Herald, the majority of them are leaving with more empty seats than passengers. They surveyed the flights during weekdays, and found that 83% of the flights had a load factor of less than half. Cuban Customs records even showed…

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Facebook Messenger: The Next Twitter in Customer Service? Book Flights, Search Prices, and Even Get Your Boarding Pass.

Over the past few years, social media has become one of the best channels to get customer service from airlines and hotels. Instead of being on hold on the phone, I can type up a quick tweet and get a quick response. I have also found agents on Twitter to be much more friendly and helpful, and…

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