What Does Lufthansa Think About United’s Devaluation & Member Redemptions?

Some interesting insights from part one of Today in the Sky’s four part interview series with Lufthansa CEO Chrishoph Franz.

“I think the frequent-flier program is a very important commercial tool … of each airline.” “In this respect, we have set certain standards of cooperation and on mutually accepting certain frequent-flier statuses inside Star Alliance.”

On the topic of frequent-fliers being able to redeem miles for tickets on other carriers within the Star Alliance group, Franz said “we have an interest in our company to have a balanced mix of redemption tickets from our customers and customers from Star partners on our aircraft.”

When asked about complaints United has received from customers who are upset that it will now be harder to book on partners like Lufthansa, Franz said: “This is obviously for us a compliment, with regard to the quality that we offer.””We like to hear that customers from other airlines like to fly on our airlines – not only Lufthansa, but also Austrian Airlines, Swiss and also Brussels flying nonstop here to the U.S.,” he added.

Too bad they don’t open up award space to partners earlier on so that more customers from other airlines can “pay them a compliment” as well.

Check out the full article on part one of the interview here.


The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.



  1. I blog quite often and I seriously thank you for your information.
    Your article has truly peaked my interest. I am going to book mark your site and keep checking for new details about once a week.
    I subscribed to your Feed too.

Leave a Reply

Your email address will not be published. Required fields are marked *